[Remote] AIOps Engineer

Note: The job is a remote job and is open to candidates in USA. Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer and technology provider. They are seeking an AIOps Engineer to own the operational backbone of their Enterprise AI platforms and build AI Agents for Shared Services teams, focusing on platform configuration, integration, and cross-segment enablement.ResponsibilitiesConfigure, maintain, and optimize Enterprise AI platform deployments (Claude, Copilot, Gemini) across Shared Services tenants. Own authentication models and integration standardsBuild and deploy AI Agents for Shared Services teams using established pipeline standards — from platform-native builds to custom Agent developmentBuild and maintain a shared resource repository of reusable components, patterns, and frameworks that inform enterprise standardsParticipate in recurring sessions to harvest segment innovations, standardize them, and redistribute org-wide. Serve as the hands-on AI resource for segments without dedicated AI infrastructureApply team development standards — branching strategy, review gates, CI/CD pipelines — to all AI solutions and platform workSkills1–2 years hands-on experience building with Claude or equivalent LLM APIs — prompt engineering, API integration, tool-use and function-calling patternsProficiency in Python and/or TypeScript/Node.js for AI application developmentFamiliarity with Agent orchestration concepts: multi-step reasoning, tool chaining, context managementExperience with MCP servers or equivalent integration patternsProficiency with context and token optimizationFamiliarity with governance, compliance, and security principles as they apply to responsible AI deployments2–4 years of industry experienceExperience with Copilot, Gemini, or other foundation models and workflow automation platformsFamiliarity with evaluation frameworks for AI output quality measurementDevOps, CI/CD, or agile development background applied to AI deployment pipelinesExperience building autonomous AI Agents for enterprise workflows — not just chatbots or assistantsBenefitsMedicalDentalVisionHSA and FSAGenerous earned time off401K/student loan repaymentLife insurance & AD&D insuranceEmployee assistance programEmployee stock purchase programTuition reimbursementPerformance-based incentive payShort- and long-term disabilityA robust wellness programCompany OverviewNelnet provides business, communications, and financial services. It was founded in 1996, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 5001-10000 employees. Its website is https://nelnetinc.com.Company H1B SponsorshipNelnet has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.