[Remote] AI/ML Engineer

Note: The job is a remote job and is open to candidates in USA. rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations. They are seeking an AI/ML Engineer responsible for designing, building, and optimizing AI-powered capabilities within an Amazon Connect contact center environment running in AWS GovCloud (IL4).ResponsibilitiesConfigure and optimize Amazon Bedrock Agents for virtual agent fulfillment, real-time coaching, call summarization, and post-call quality analysisDesign, version-control, and iteratively refine prompt templates for each AI capability, measuring performance against SLA accuracy targets (≥95% QA match)Build and maintain the AWS Bedrock Knowledge Base, including content ingestion pipelines synced from Salesforce and semantic retrieval optimization using Amazon Nova modelsDevelop coaching rulesets that map required disclosures, HIPAA-sensitive language patterns, and DHA-mandated scripts to specific call types for real-time compliance monitoringImplement QA scoring rubrics for the post-call analysis platform, enabling automated evaluation of sentiment, compliance, accuracy, and resolution effectiveness across 100% of callsConfigure Bedrock Guardrails for PHI/PII redaction, hallucination detection, prompt-injection protection, and content filtering on every inference callEvaluate new Amazon Nova model releases (Nova Pro, Nova Lite, Nova Micro) against production benchmarks for accuracy, latency, and cost efficiency, proposing model swaps through change managementCollaborate with the Integration Engineer to ensure Bedrock inference outputs are properly formatted for delivery to Salesforce (via Lambda and Platform Events) and to VerintMonitor model performance using CloudWatch metrics and QuickSight dashboards; identify and remediate model drift at Day 30 and Day 60 re-benchmarking intervalsParticipate in biweekly sprint demos, presenting AI performance data, prompt tuning results, and accuracy metrics to TriWest stakeholdersWork with TriWest QA reviewers and SMEs to close knowledge gaps identified through post-call analysis feedback loopsEnsure all AI inference and logging complies with FedRAMP High, DFARS 252.204-7012, HIPAA, and NIST AI RMF requirementsSkills3+ years of experience in applied AI/ML engineering, with hands-on work building LLM-based applications (prompt engineering, RAG architectures, agent frameworks)Direct experience with Amazon Bedrock, including Agent configuration, Knowledge Base setup, Guardrails, and foundation model invocationProficiency with Amazon Nova model family or equivalent foundation models (e.g., Claude, Titan) in production environmentsStrong Python and/or Node.js skills for Lambda function development and AI pipeline integrationExperience with retrieval-augmented generation (RAG) patterns, including vector store management, chunking strategies, and semantic search optimizationFamiliarity with AWS serverless services: Lambda, Kinesis, S3, CloudWatch, and IAM within GovCloud environmentsUnderstanding of healthcare data privacy requirements (HIPAA, PHI/PII handling) and federal compliance frameworks (FedRAMP, NIST 800-53)Experience with version-controlled prompt management and A/B testing of prompt variantsStrong analytical skills for interpreting model performance metrics and translating findings into prompt or architecture improvementsBachelor's degree in Computer Science, Data Science, AI/ML, or related field (or equivalent experience)Experience with Amazon Connect, Contact Lens, and contact center AI workflowsPrior work in FedRAMP High or IL4/IL5 environmentsFamiliarity with Salesforce integration patterns (Platform Events, Streaming API, REST/SOAP APIs)AWS certifications: Machine Learning Specialty, Solutions Architect, or DevOps ProfessionalExperience with TRICARE, DHA, or healthcare insurance domain knowledgeBackground in conversational AI design (IVR, chatbots, voice agents)Company OverviewRockITdata is an IT firm that offers AWS consultation, data integration, cloud computing and staffing services. It was founded in 2018, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.rockitdata.com.