[Remote] AI Technology Support Engineer/Analyst

Note: The job is a remote job and is open to candidates in USA. Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies. They are seeking a highly skilled AI Technology Support Engineer/Analyst to provide technical support for AI products and services, troubleshoot complex issues, and collaborate with cross-functional teams to enhance product performance and customer satisfaction.ResponsibilitiesProvide technical support for AI products and services, addressing client inquiries, troubleshooting issues, and offering resolutions in a timely and efficient mannerDiagnose and resolve complex technical problems related to AI algorithms, model deployment, data processing, and system integrationCollaborate with product development, engineering, and data science teams to identify and implement solutions for improving AI system performance and functionalityConduct thorough analysis of technical issues, document findings, and communicate solutions to internal teams and clientsDevelop and maintain comprehensive technical documentation, including user guides, troubleshooting manuals, and FAQsOffer training and guidance to clients and internal teams on the utilization and optimization of AI technologiesStay up-to-date with emerging trends and advancements in AI and related technologies to provide informed support and recommendationsParticipate in the continuous improvement of support processes and tools to enhance efficiency and customer satisfactionSkillsStrong understanding of machine learning algorithms, natural language processing, data analysis, and AI model deploymentProficiency in programming languages such as Python, R, Java, or similarKnowledge of data preprocessing, data visualization, and data manipulation techniquesFamiliarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes)Excellent analytical and problem-solving skills with a proactive approach to identifying solutionsStrong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiencesAbility to work independently and as part of a collaborative team in a fast-paced environmentBachelor's degree in Computer Science, Information Technology, Engineering, or a related field. A Master's degree is a plusThree years of experience in a technical support or engineering role, with a focus on AI technologies and related domainsExperience with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, Keras, etcCertifications in AI/ML or related technologies are desirableHands-on experience with deploying AI models in a production environmentKnowledge of API integration and microservices architectureExperience with version control tools (e.g., Git)Familiarity with database technologies (SQL and NoSQL)Prior experience in a customer-facing technical support roleBenefitsHealth, dental, and vision insurancePaid time off and holidaysRetirement benefits (including 401(k) matching)Educational reimbursementParental leaveEmployee stock purchase planTax-saving optionsDisability and life insurancePet insuranceCompany OverviewAmentum is a technology and engineering company for security, defense, and energy. It was founded in 2020, and is headquartered in Germantown, Maryland, USA, with a workforce of 10001+ employees. Its website is https://www.amentum.com/.Company H1B SponsorshipAmentum has a track record of offering H1B sponsorships, with 6 in 2025, 2 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.