[Remote] AI Success Engineer - US Remote

Note: The job is a remote job and is open to candidates in USA. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers, responsible for driving account health and adoption and ensuring technical readiness while delivering measurable value with OpenAI’s platform.ResponsibilitiesLead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realizationOwn account health, adoption velocity, and ongoing technical deployment and success across your portfolioBe an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across themIdentify and validate use cases by embedding with customer teams to understand workflows and pain pointsLead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planningBuild strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilitiesTranslate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIsPartner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomesGuide value realization and measure impact through baselines, KPI definition, and post deployment reportingFacilitate workshops on use case design, adoption best practices, champion building, and internal enablementHelp drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of businessServe as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etcSkills8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption workDeep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usagePractical experience with authentication and enterprise security concepts (SSO, domain verification, encryption, and enterprise compliance frameworks (GDPR, HIPAA, etc.))Understanding and familiarity with coding languages like Python or JavaScript, and comfort with REST APIs, SDKs, automation, CI/CD, containers, and cloud platformsCan translate technical concepts into clear business language and help customers understand the strategic impact of AI technologiesCan show a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholdersAre comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challengesHave excellent project and program management instincts and can lead multi workstream initiatives with clarity and structureEnjoy being a thought partner for C level stakeholders while also diving deep with technical teamsOperate with high ownership and can manage fast decision making, context switching, and dynamic customer needsHave a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholdersCompany OverviewOpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.openai.com.Company H1B SponsorshipOpenAI has a track record of offering H1B sponsorships, with 57 in 2026, 103 in 2025, 74 in 2024, 15 in 2023, 18 in 2022, 10 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.