[Remote] AI Project Manager, CX

Note: The job is a remote job and is open to candidates in USA. NiCE is a global company that excels in AI, cloud, and digital solutions, providing software products to over 25,000 businesses worldwide. They are seeking a motivated Project Manager to support customer-facing software and AI-enabled delivery projects, focusing on project coordination, documentation, and communication in an AI-driven environment.ResponsibilitiesManage delivery of software and AI-enabled projects under guidance of senior project managersMaintaining project plans, schedules, RAID logs, and delivery documentationTrack project progress, risks, and dependencies and escalate as neededPrepare and contribute to customer and internal status communicationsCoordinate meetings, action items, and follow-ups across cross-functional teamsSupport adherence to delivery processes, PMO standards, and best practicesAdapt to changing project priorities while maintaining attention to detailSkillsManage delivery of software and AI-enabled projects under guidance of senior project managersMaintaining project plans, schedules, RAID logs, and delivery documentationTrack project progress, risks, and dependencies and escalate as neededPrepare and contribute to customer and internal status communicationsCoordinate meetings, action items, and follow-ups across cross-functional teamsSupport adherence to delivery processes, PMO standards, and best practicesAdapt to changing project priorities while maintaining attention to detailUp to 4 years of experience supporting customer-facing software or SaaS projectsFoundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologiesDeveloping problem-solving and risk-awareness skillsStrong written and verbal communication skills with attention to detailFamiliarity with project management tools such as Smartsheet, Jira, MS Project, or SalesforceExposure to software delivery involving conversational AI or AI-enabled platformsBasic understanding of AI, LLM, or NLU concepts and terminologyAbility to follow and document AI-related requirements and risksSupport customer expectation-setting with guidance from senior team membersAwareness of common AI risks such as data quality or model limitationsFamiliar in learning prompt engineering concepts and AI performance metricsComfort using AI-powered tools for productivity, documentation, or analysisExperience working in AI, technical, or SaaS environments preferredPMP, AI, or similar certification a plusCompany OverviewNiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.Company H1B SponsorshipNiCE has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.