[Remote] AI Delivery Platform Administrator

Note: The job is a remote job and is open to candidates in USA. Cognizant is a leading company in technology services and solutions, and they are seeking an AI Delivery Platform Administrator. This role focuses on ensuring the reliability and effective adoption of an AI-powered delivery platform, working collaboratively with various teams to manage platform operations, monitor performance, and lead user enablement initiatives.ResponsibilitiesOwn platform operations, including configuration, maintenance, and release management to ensure reliability across global regions (AMS, EMEA, APAC+J)Design and scale onboarding processes, enabling new teams and regions to effectively adopt AI-powered toolsMonitor system performance, triage issues, and coordinate with engineering and vendor teams to resolve platform incidentsBuild and manage adoption dashboards, tracking platform usage, feature adoption, and enablement effectivenessLead user enablement initiatives, including coaching, community programs, and development of self-service resourcesSkills3+ years of experience in SaaS platform administration, enterprise tools, IT service management, or similar rolesTechnical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning, and API integrationsStrong troubleshooting skills with the ability to coordinate across engineering, vendor, and business teamsExperience developing enablement materials such as user guides, training content, and documentationAbility to communicate effectively across global teams and translate technical concepts for non-technical audiencesData-driven mindset with experience measuring adoption and demonstrating business impactUnderstanding of consulting or professional services environments and delivery lifecycleServiceNow platform experience or ServiceNow Certified System Administrator (CSA)Familiarity with prompt engineering, generative AI tools, or LLM-based workflowsKnowledge of ITIL or IT service management frameworksExperience with change management methodologies (e.g., Prosci, ADKAR)Exposure to Agile/Scrum methodologies and release cyclesExperience managing vendor relationships and enterprise software environmentsBenefitsCognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanCompany OverviewCognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era. It was founded in 1994, and is headquartered in Teaneck, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.cognizant.com.