[Remote] AI Business Process Analyst

Note: The job is a remote job and is open to candidates in USA. Lead Surge LLC specializes in high-stakes B2C lead generation for the home improvement industry. The AI Business Process Analyst will identify and prioritize AI opportunities within organizational workflows, bridging business operations and technology to provide actionable insights for AI implementation.ResponsibilitiesReview current documented workflows of every department to familiarize the current state processes from intake to outputInterview team leads and individual contributors to understand workflows, where handoffs occur, and where friction or inefficiency existsFine tune workflows and documentation to accurately represent how the business operates todayIdentify redundant steps, manual bottlenecks, and areas where data, decisions, or actions are repeated unnecessarilyEvaluate documented processes through the lens of AI applicability, identifying where automation, prediction, summarization, or augmentation could drive meaningful improvementPrioritize opportunities based on business impact, implementation feasibility, and cross-functional dependenciesBuild a structured backlog of AI use cases with supporting context, process documentation, and expected outcomesStay current on how AI is being applied across marketing, media, operations, and analytics, bringing relevant examples and frameworks to internal discussionsWork closely with the AI Solutions Architect to translate process insights into technically actionable briefsPartner with department leaders to validate findings, pressure-test assumptions, and align on priorities before solutions are designedServe as an internal advocate for operational clarity helping teams articulate pain points they may not yet have language forSupport change management efforts by documenting how new AI-assisted processes will differ from current-state workflowsAssist in the development of training materials, SOPs, and adoption guides that help teams transition into new ways of workingTrack implementation progress and flag where a solution is deviating from its original operational intentSkills5- 8 years of experience in business process analysis, management consulting, operations strategy, or a closely related fieldBachelor's degree in business administration, Operations Management, or a related field required; Equivalent professional experience in lieu of a degree will be consideredDemonstrated experience in business process analysis, operations management, or management consulting, with a track record of entering organizations and building rapid operational contextStrong working knowledge of AI options, capabilities and limitations, enough to recognize where AI can and cannot help, without requiring a technical backgroundAbility to quickly learn how a business operates and identify where change will have the most meaningful impactExcellent communication and facilitation skills, comfortable leading discovery sessions, presenting findings to senior stakeholders, and translating complexity into plain languageAll applicants should be well versed in working within SOC 2 data security requirementsExperience working in performance-driven environments; familiarity with media, marketing, or lead generation is a plusStrong organizational skills with the ability to manage a large body of process documentation across multiple departments simultaneouslyCompany OverviewLead Surge LLC is dedicated to developing and managing successful business to consumer advertising campaigns for companies that rely on marketing to generate cost-effective, qualified leads for their sales teams. It was founded in 2011, and is headquartered in Canton, Ohio, USA, with a workforce of 11-50 employees. Its website is https://leadsurgeadvertising.com/.