[Remote] AI & Automation Operations Support Analyst

Note: The job is a remote job and is open to candidates in USA. Postmedia Network Inc. is a Canadian news media company that operates over 110 brands across various platforms. They are seeking an AI & Automation Operations Support Analyst to contribute to the development and optimization of automation and AI-enabled workflows, assisting in tasks such as workflow building, documentation maintenance, and operational monitoring. Responsibilities Assist in monitoring the health and performance of automation workflows Help maintain configurations, credentials, and integrations across n8n and Microsoft Copilot Support environment management tasks such as updating test environments, migrating workflows, and handling basic versioning steps Document workflow deployment steps and operational processes Build and modify workflows following established architecture and coding standards Apply naming conventions, error handling patterns, and retry logic as trained Support optimization efforts by identifying simple improvements Participate in workflow reviews for low to moderate complexity automations Implement AI-assisted workflow steps (e.g., structured prompts, enrichment steps) with senior guidance Follow defined criteria to select the appropriate automation environment (n8n, Power Automate, Copilot Studio) Help maintain reusable components and workflow templates Follow documented security practices for credentials and API access Assist in applying guardrails such as input validation, prompt hygiene, and rate-limit controls Participate in basic checks for anomalous workflow execution Monitor dashboards and report workflow failures or unusual patterns Log incidents and support root-cause analysis efforts led by senior members Contribute to updating documentation that improves reliability and maintainability Work with Operations, Dev, Security, Data, and Business teams to gather requirements and clarify workflow needs Support internal users by explaining workflow functionality or helping them run simple automations Join standups, planning sessions, and design discussions as a supporting contributor Skills Experience (1–3 years) with automation tools such as n8n, Copilot, Power Automate Basic workflow engineering abilities, including working with APIs, webhooks, and SaaS integrations Familiarity with Microsoft 365 (Teams, SharePoint, Outlook) and identity fundamentals Basic knowledge of AI platforms (Copilot, GPT, Gemini) and prompt‑based steps Comfort working with JSON, API calls, tokens, and basic logging Eagerness to learn automation architecture and AI‑driven workflow concepts Strong attention to detail and consistency in following standards Ability to communicate clearly with both technical and non‑technical stakeholders Comfortable documenting processes and maintaining organized workflows Company Overview Postmedia Network Inc., a wholly owned subsidiary of Postmedia Network Canada Corp. It was founded in 2010, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is