[Remote] AI Automation Operations Lead - Remote

Note: The job is a remote job and is open to candidates in USA. UNFI is North America’s premier grocery wholesaler, delivering a wide variety of products to community grocers and retail chains. The AI Automation Operations Lead will be responsible for establishing and governing enterprise generative AI capabilities while ensuring the operational effectiveness of the Robotic Process Automation (RPA) portfolio.ResponsibilitiesDesign, architect, and deploy multi-agent workflows across platforms including AWS Bedrock, Microsoft Copilot Studio, and related technologiesOwn execution and completion of the Microsoft Copilot Studio SKU inventory assessment, including analysis of licensing and deployment impactsEvaluate third-party AI agent development partners and review technical implementations prior to production releaseValidate AI agent workflows for reliability, cost efficiency, and alignment with defined business requirementsDefine and maintain standards for agent development, including prompt engineering, retrieval-augmented generation (RAG), function calling, agent loops, and workflow orchestrationDevelop team capabilities for deploying and maintaining AI agents across multiple platforms, ensuring consistency with established standardsMaintain the technical roadmap for generative AI capabilities, including identification, prioritization, and sequencing of use cases within distribution and warehouse operationsDefine and govern production support models for RPA solutions, with emphasis on operational resilience and stabilityDevelop and maintain runbooks documenting known failure modes, recovery procedures, and recurring system issuesDesign and implement monitoring, alerting, and observability solutions for automation systemsEstablish change management and release controls balancing deployment speed with production reliabilityLead incident response activities, root cause analysis, and post-incident reviews to improve system robustnessOversee RPA delivery processes, including quality controls and transition to production supportProvide direct technical support during critical incidents and guide teams in troubleshooting and preventative remediationPerforms other duties as assignedSkillsBachelor's degree in computer science or a closely related field8+ years of experience in technology with hands-on technical responsibilities2+ years of experience in a supervisor or leadership role (on premise and/or offshore)4+ years of experience in generative AI, agent development, LLM-based solutions and RPA development, deployment, or production supportExperience deploying AI agents across multiple platforms; AWS experience, including BedrockHands-on experience with Microsoft Copilot Studio, including SKU and licensing knowledgeExperience supporting distribution, logistics, or warehouse operationsKnowledge of common RPA failure patterns and stabilization techniquesUnderstanding of large language model behavior, limitations, and cost management considerationsPractical knowledge of generative AI concepts, including prompt engineering, retrieval-augmented generation, agent orchestration, and function callingDemonstrated accountability for the performance, stability, and continuous improvement of mission-critical systemsAbility to provide hands-on technical leadership, including vendor oversight, solution review, and direct involvement during production incidentsGood judgment is required for this position as there may be times when direct supervision may not be immediately availableBenefitsCompetitive 401kFlexible PTO PlanHealth benefits – first of the month following 30 days of employmentMentorship program/developmental opportunitiesCompany OverviewUNFI is a food wholesaler that transforms the world of food for associates, customers, suppliers, and the families served every day. It was founded in 1978, and is headquartered in Risoul, Provence-Alpes-Cote d'Azur, FRA, with a workforce of 10001+ employees. Its website is https://www.unfi.com.Company H1B SponsorshipUNFI has a track record of offering H1B sponsorships, with 1 in 2026, 6 in 2025, 2 in 2024, 4 in 2023, 4 in 2022. Please note that this does not guarantee sponsorship for this specific role.