[Remote] Aftersales Account Manager

Note: The job is a remote job and is open to candidates in USA. Nikon SLM Solutions is a leading provider of metal based additive manufacturing technology, and they are seeking a customer-focused After Sales Account Manager to support their Americas Business Unit. This role serves as the primary liaison between SLM Solutions and their customers after the initial machine sale, ensuring optimal customer experience, support, and satisfaction throughout the product lifecycle.ResponsibilitiesAct as the primary point of contact for customers in the Americas regionDrive customer success by supporting daily production operations and technical needsPromote and sell after-sales offerings including service contracts, training, consumables, and upgrading productsCollaborate with internal teams such as Machine Sales, Business Development, and Service Engineers across a global environmentLead or contribute to internal projects related to services and operationsMaintain long-term relationships with customers, focusing on retention and satisfactionSkillsBachelor's degree or equivalent combination of education and experienceMinimum of 3 years' experience in account management, preferably in industrial B2B environmentsIndustry knowledge in aerospace, automotive, healthcare, energy, or tooling sectorsStrong communication and organizational skills, with a customer-first, problem-solving attitudeAbility to manage projects and coordinate cross-functional teams effectivelyFamiliarity with additive manufacturing is a plusBenefitsHealth coverage including medical, dental, and vision401(k) plan and 4% matchHoliday Pay and Paid Time OffPaid parental leaveGym reimbursementTuition reimbursementCompany-paid disability coverageCompany-paid life insuranceCompany OverviewNikon SLM Solutions offers integrated metal additive manufacturing solutions using selective laser melting technology. It was founded in 2006, and is headquartered in Lübeck, Schleswig-Holstein, DEU, with a workforce of 501-1000 employees. Its website is http://www.nikon-slm-solutions.com.