[Remote] Advanced Customer Support Technician - 2nd Shift

Note: The job is a remote job and is open to candidates in USA. General Dynamics Mission Systems is a leader in engineering high technology solutions and services for defense and scientific missions. The Advanced Customer Support Technician will be responsible for diagnosing and resolving technical inquiries related to personal computers and related systems, as well as preparing help desk incident reports and assisting with hardware and software evaluations.ResponsibilitiesScreen, refer and diagnose internal inquiries and work requests as they relate to the maintenance of personal computers and related systemsPrepare help desk incident reportsAssist in hardware and software evaluationRespond to and diagnose problems and answer queries regarding computer hardware, software, printers, network and telecommunications systemsSkillsAssociate degree is required or equivalent relevant experience, plus a minimum of 3 years of relevant experienceU.S. citizenship is requiredAbility to provide training and technical assistance to usersAbility to handle unexpected demands and adapt to new situationsCreative thinking with the ability to multi-taskCommitment to ongoing professional developmentTeam player who thrives in collaborative environments and revels in team successIdentifies opportunities to apply AI for continuous improvement and innovationBenefitsHighly competitive benefitsFlexible work environment where contributions are recognized and rewardedCompany OverviewGeneral Dynamics is a defense industry contractor for shipbuilding, marine, combat and defense systems and, munitions. It was founded in 1899, and is headquartered in Falls Church, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.gd.com.