[Remote] Administrative Specialist - Remote

Note: The job is a remote job and is open to candidates in USA. Merakey is a non-profit provider of developmental, behavioral health, and education services. The Administrative Specialist – LumiLink Nursing Services supports the operational and administrative functions of the LumiLink Nurse Connect program, assisting with dashboard monitoring, client communication, and operational workflows.ResponsibilitiesConduct timely outreach to clients regarding missed vitals or adherence alerts received through the LumiLink dashboard, ensuring a responsive and supportive client experienceProvide professional, courteous, and supportive communication while assisting clients with adherence-related follow-up activitiesMaintain positive and professional relationships with clients, caregivers, and internal teams through responsive communication and follow-throughServe as a point of contact for adherence-related outreach and non-clinical follow-up activitiesCommunicate and document client interactions, responses, and follow-up actions clearly and accurately within designated systems and workflowsCommunicate relevant updates to nursing leadership and internal teams in a timely, professional, and organized mannerPartner with nursing leadership and internal support teams to coordinate adherence follow-up activities and operational tasksCollaborate with technology support teams by submitting and tracking tickets related to client device or connectivity concernsCoordinate with internal teams regarding client status updates, including hospitalization notifications, refusals, or temporary absences from the homeUtilize remote monitoring dashboards, CRM/EHR systems, and internal communication tools to track and document adherence activitiesNavigate multiple systems and platforms to manage outreach activities, documentation, and follow-up tasks efficientlyUtilize Microsoft Teams, Outlook, and other digital tools to coordinate meetings, communications, documentation, and workflow activitiesCoordinate adherence follow-up activities to support timely client outreach and operational consistency across the programOrganize reports, documentation, and operational records to support efficient program management and workflow organizationCoordinate operational workflows and administrative priorities across teams to support timely communication, task completion, and program efficiencyManage multiple adherence alerts, outreach activities, and follow-up tasks simultaneously while maintaining accuracy and responsivenessNavigate structured workflows and escalation pathways to ensure consistent handling of client responses and operational updatesPrioritize competing administrative responsibilities in a fast-paced remote healthcare environment while adapting to changing operational needsMonitor adherence alerts and complete required outreach and documentation activities within established timelinesEnsure all client interactions, follow-up actions, and operational updates are documented accurately and consistentlyMaintain accountability for confidentiality, accurate documentation, and compliance with organizational policies and HIPAA requirements in all communications and operational activitiesSkillsAssociate's degree in Business Administration, Healthcare Administration, Information Systems or a related field5 years of experience providing administrative and operational support for senior leadership in lieu of degree1-3 years' experience in healthcare administration, customer support, care coordination support, telehealth operation, Human Services, Behavioral HealthMust reside in the following states TX, TN, LA, FL and be able to work Central TimeKnowledge of administrative and operational workflows within healthcare, telehealth, or human services environmentsUnderstanding of HIPAA, confidentiality standards, data entry, and documentation best practicesStrong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environmentAbility to communicate professionally and compassionately with clients, caregivers, and internal teamsAbility to follow structured workflows, escalation pathways, and action trees consistently and accuratelyExperience coordinating schedules, meetings, reports, and administrative support tasks for multidisciplinary teamsStrong attention to detail with the ability to maintain accurate documentation and follow-up recordsProficiency in Microsoft Office, Teams, CRM/EHR systems, and other internal communication toolsAbility to identify and escalate non-clinical concerns appropriately while maintaining clear communication with nursing leadershipAbility to provide basic troubleshooting for LumiLink clients' iPads and RPS device supportFamiliarity with remote monitoring platforms, dashboards, and communication systemsBenefitsComprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.DailyPay -- access your pay when you need it!On the Goga well-being platform, featuring self-care tools and resources.Access Care.com for backup childcare, elder care, and household services.Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).Tuition reimbursement and educational partnerships.Employee discounts and savings programs on entertainment, travel, and lifestyle.Access to Pryor Online Learning for free online personal development classes.Company OverviewMerakey is a non-profit organization that provides behavioral and mental retardation education services. It was founded in 1969, and is headquartered in Lafayette Hill, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is https://www.merakey.org/.