[Remote] Administrative Assistant I

Note: The job is a remote job and is open to candidates in USA. Moda Health is a healthcare company founded in Oregon in 1955, dedicated to building a better future for healthcare. They are seeking an Administrative Assistant I to provide ongoing administrative support to the Sales and Service Representative and assist agents and clients, ensuring sales and service objectives are met.ResponsibilitiesProvides ongoing assistance to the Sales and Service Representative as well as assistance to agents, prospective clients, and internal customers by phone and in person for the purpose of providing administrative support necessary to meet sales and service objectivesSupports Sales and Service objectives by preparing accompanying materials for the Account Managers, as neededPrepares renewal letters and ensures letters are sent within the advance notice time frame, as outlined in contractPrepares contracts, contract amendments and contact sheets for the Account Management teamPrepares monthly and quarterly performance guarantee reportsPrepares internal and external correspondence for Sales and Services team as assignedActs as a liaison between various internal departments and the Account Manager when they are out of the officeAnswering Sales and Service phone lineCompletes and submits appropriate Group Applications for account and plan setup within five business days to ensure external timelines are met and or exceededUpdates employer contacts and brokers within COBRAPointUpdate account, contact and contract information in Sales ForceResponds timely to high volume of emails and phone calls from external and internal clients; Provides excellent customer servicePrepares Welcome/Enrollment packets and group administrative kits, on as needed basisProvides training and support for temporary staff or internal staff that assist with renewals during fourth quarterAssist with employer password resets and employer education and troubleshootingRun reports for agents, clients, and the Sales and Service team as requestedActs as a liaison between various internal departments and both the Sales & Service representative when they are out in the fieldSupport sales and service objectives by preparing accompanying sales and service materials for the representativesMaintain and manage updates of external forms and marketing materialsRespond timely to emails and phone calls from internal and external customers and provide excellent customer servicePerform other duties as assignedSkillsAt least 6 months office experience preferably in health insurance and/or employee benefits/administration field and/or sales and account management practiceComputer proficiency with Microsoft Office applications (Word, Excel, Power Point)Typing ability of 35 wpm netWorking knowledge of COBRA, Flexible Spending Accounts, Health Reimbursement Accounts, and Health Savings AccountsStrong verbal, written and customer service skillsAbility to work well under pressure with frequent interruptions and shifting prioritiesProven ability to execute group implementationsStrong organizational and detailed orientation skillsStrong verbal, written and interpersonal communication skillsMaintain confidentiality and project a professional business imageAbility to come into work on time and dailyAbility to be a self-motivator and work independently with little or no supervisionBenefitsMedical, Dental, Vision, Pharmacy, Life, & Disability401K- MatchingFSAEmployee Assistance ProgramPTO and Company Paid HolidaysCompany OverviewModa Health offers quality health coverage in Oregon, Washington, and Alaska. It was founded in 1955, and is headquartered in Portland, Oregon, USA, with a workforce of 1001-5000 employees. Its website is https://www.modahealth.com/index.shtml.



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