[Remote] Accounts Receivable Associate

Note: The job is a remote job and is open to candidates in USA. Ontra is a leader in AI-powered solutions for the private markets, seeking an Accounts Receivable Associate to join their Finance & Accounting team. The role involves serving as a liaison between the finance function and customers, focusing on billing processes, resolving issues, and ensuring timely collections. Responsibilities Invoicing: accurately and efficiently prepare invoices in compliance with client guidelines to facilitate prompt payment Collections: proactively monitor delinquent accounts and contact customers to discuss overdue balances Customer Outreach: communicate with customers to resolve any billing or payment inquiries in a timely and professional manner Internal Coordination: collaborate with Customer Success to ensure timely delivery of customer invoices and collaborate to resolve billing issues related to invoices and delinquent accounts Inbox Management: maintain an organized inbox and utilize internal ticketing system to respond to customer inquiries with a sense of ownership and urgency Data Integrity: maintain up-to-date customer information records and billing contacts Cash Application: develop an understanding of Ontra’s cash application process to investigate unallocated funds and ensure AR balances are accurate across systems Skills 1+ years of professional experience; knowledge of billing, collections, and accounts receivable preferred Understanding of order-to-cash processes, aging reports, and foreign exchange rates Superior Attention to Detail: takes time and effort to avoid errors and consistently delivers accurate work product Organized and Adaptable: can shift between multiple priorities without losing accuracy or momentum, and see tasks to completion in a timely manner Polished Customer Service: proven ability to interact with clients in a positive, professional manner and proactively resolve customer issues related to invoicing and collections Proactive Communication: ability to communicate clearly and professionally, both internally and externally, in a variety of formats (written and verbal) Working knowledge of pivot tables, vlookup, generating reports and manipulating data Experience with or interest in learning common accounting and billing software platforms (e.g., NetSuite or BillingPlatform) a plus Benefits Remote-first working policy, with office hubs in NYC, Santa Barbara, and London Twice yearly team offsites for in-person collaboration Paid flexible time off policy Paid parental leave and benefits Employer-supported retirement contributions, varying by country Monthly phone and internet reimbursement Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program Various options for medical, dental, and vision insurance Company Overview Ontra automates legal workflows with AI for contract and compliance management. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is