[Remote] Accounts Receivable Associate

Note: The job is a remote job and is open to candidates in USA. Ontra is a leader in AI-powered solutions for the private markets, automating critical workflows across the fund lifecycle. They are seeking an Accounts Receivable Associate to serve as the liaison between the Finance & Accounting function and customers, responsible for managing billing processes and resolving complex billing issues.ResponsibilitiesInvoicing: accurately and efficiently prepare invoices in compliance with client guidelines to facilitate prompt paymentCollections: proactively monitor delinquent accounts and contact customers to discuss overdue balancesCustomer Outreach: communicate with customers to resolve any billing or payment inquiries in a timely and professional mannerInternal Coordination: collaborate with Customer Success to ensure timely delivery of customer invoices and collaborate to resolve billing issues related to invoices and delinquent accountsInbox Management: maintain an organized inbox and utilize internal ticketing system to respond to customer inquiries with a sense of ownership and urgencyData Integrity: maintain up-to-date customer information records and billing contactsCash Application: develop an understanding of Ontra’s cash application process to investigate unallocated funds and ensure AR balances are accurate across systemsSkills1+ years of professional experience; knowledge of billing, collections, and accounts receivable preferredUnderstanding of order-to-cash processes, aging reports, and foreign exchange ratesTakes time and effort to avoid errors and consistently delivers accurate work productCan shift between multiple priorities without losing accuracy or momentum, and see tasks to completion in a timely mannerProven ability to interact with clients in a positive, professional manner and proactively resolve customer issues related to invoicing and collectionsAbility to communicate clearly and professionally, both internally and externally, in a variety of formats (written and verbal)Working knowledge of pivot tables, vlookup, generating reports and manipulating dataExperience with or interest in learning common accounting and billing software platforms (e.g., NetSuite or BillingPlatform)BenefitsRemote-first by design, with regular in-person gatherings and hub spaces in NYC, Santa Barbara, and LondonTwice yearly team offsites for in-person collaborationPaid flexible time off policyPaid parental leave and benefitsEmployer-supported retirement contributions, varying by countryMonthly phone and internet reimbursementPick Your Perk stipend to spend on what matters most to you, from well-being and gym memberships, to home office setup, student loans, pet care, and moreCompany-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding programVarious options for medical, dental, and vision insuranceCompany OverviewOntra automates legal workflows with AI for contract and compliance management. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.ontra.ai.



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