[Remote] Accounts Receivable Analyst

Note: The job is a remote job and is open to candidates in USA. Docusign is a leader in e-signature and contract lifecycle management solutions, serving over 1.5 million customers worldwide. The Accounts Receivable Analyst will be responsible for managing customer collections, resolving disputes, and maintaining customer relationships while streamlining processes through automation.ResponsibilitiesAnalyze information and communicate to supervisor as needed to determine next course of actionOwn customer collections accounts in North America and create streamlined processes through automationProvide timely resolution of past due and disputed items with customers to ensure continued relationshipCollaborate with customer, sales and management to resolve various issuesManage refunds, account adjustments and write offs in accordance with company policiesReconcile customer accountsMaintain detailed records of interactions with customers including follow up dates and next stepsIdentify resolution of larger scale issues which are negatively impacting customer experienceManage 3rd Party Collections and Bankruptcy in accordance with company proceduresPerform other duties as assignedSkills2+ years collection experienceExperience with Salesforce or CRMExperience working with MS Office Suite including Excel, Access, Oracle, Essbase, SQL and VBA skillsStrong problem-solving skills and ability to maintain confidential financial filesExcellent verbal and written communication skillsFluency in Spanish and English in speaking and writingExcellent negotiation skills, ability to gain trust and confidence with customers, management and peersSense of urgency in delivery and prioritization of tasksProven history of successful dispute reconciliation/troubleshootingEffectively manage workload to a deadlineAbility to identify root cause issues, offer possible solutions and/or next course of action through data analysisExperience working in a public companyKnowledge of collection principles with ability to reconcile credits & debitsCollaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholdersExperience working in fast-paced, high volume, high growth atmosphereExperience with Oracle or large ERPKnowledge of standard software BA/BS degreeBenefitsBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsCompany OverviewDocusign provides a software to prepare, send, sign, store, and manage documents through electronic signature and workflow tools. It was founded in 2003, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.docusign.com.