[Remote] Account Solution Engineer, Higher Education

Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, focused on transforming the workforce through innovation and technology. They are seeking an Account Solution Engineer to collaborate with sales teams and educational institutions to develop tailored solutions that enhance operations and learner experiences in higher education.ResponsibilitiesLead the Solution Cycle – Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to closeUnderstand Institutional Needs – Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce’s solutions. This role will primarily align to large higher education institutions; however you will have the opportunity for exposure and support of non-traditional and K-12 organizations as wellPosition Salesforce as a Strategic Partner – Clearly articulate how Salesforce platform and products, including but not limited to Agentforce for Education, align to institutional initiatives. Prepare, build, and present tailored demonstrations that showcase Salesforce solutions aligned to institutions' strategic and technical goalsApply Industry and Technical Expertise – Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non-technical stakeholdersSupport RFP and Proposal Processes – Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce’s valueCollaborate Across Teams – Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needsStay Ahead of Industry Trends – Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendationsAchieve Performance Goals – Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution (NNAOV)Invest in Professional Growth – Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the roleDrive Consumption & Value Realisation - Support consumption and activation efforts — including account QBRs, health checks, and technical workshops — to drive product adoption, NCR, and reduce attrition riskConsumption Estimation & Use Case Scoping - Partner with account teams to define and document use cases, estimate credit consumption, and build consumption plans that set customers up for successful adoption of AI and Data productsAgentforce & AI/Data Use Case Expertise - Develop and present Agentforce and Data360 Cloud use cases tailored to education institutions, including POCs, workshops, and technical deep-dives that demonstrate AI-powered transformation for student success and operational efficiencySkillsB.S., M.S. or PhD in Computer Science, Software Engineering or MIS7+ years of combined experience working with Salesforce or other CRM solutions, with a focus on education5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer successArtificial Intelligence and/or Data Certifications, Salesforce-preferred, related to generative AI and LLM conceptsDeep understanding of education operations, including student lifecycle management, academic operations (registrar, advising, curriculum management), financial aid, student success initiatives, enrollment, and alumni relationsStrong technical acumen, with experience configuring and demonstrating Salesforce or similar enterprise platforms in a sales or implementation contextExceptional communication and presentation skills, with the ability to translate complex technical concepts into clear, value-driven narratives for stakeholders at all levels—from IT teams to university presidentsProven ability to lead discovery sessions, understand institutional challenges, and craft tailored solutions that drive digital transformation in higher educationExperience with RFP and proposal processes, including developing responses that align with institutional needs and Salesforce's value propositionStrong time management and prioritization skills, with the ability to manage multiple engagements in a fast-paced sales environmentCuriosity and passion for technology, with a desire to continuously learn, experiment, and stay ahead of industry trends in education and CRM solutionsCollaborative mindset, able to work cross-functionally with sales, professional services, product teams, and partners to deliver customer successOpen to travel for client meetings, presentations, and industry events, approximately 40%Salesforce certifications, including Administrator, Education Cloud Consultant, Data 360 Cert, and Experience CloudExperience with Agentforce for Education, Salesforce Industries (Vlocity), OmniScript, or Industry Common Components is a plusBenefitsCertain roles may be eligible for incentive compensation, equity, and benefits.Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Company OverviewSalesforce is a cloud-based software company that provides customer relationship management software and applications. It was founded in 1999, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is https://www.salesforce.com.Company H1B SponsorshipSalesforce has a track record of offering H1B sponsorships, with 324 in 2026, 1883 in 2025, 2296 in 2024, 1850 in 2023, 2849 in 2022, 2124 in 2021, 1960 in 2020. Please note that this does not guarantee sponsorship for this specific role.