[Remote] Account Services Representative

Note: The job is a remote job and is open to candidates in USA. Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. The role involves assisting Client Service Managers in delivering exceptional service to clients, managing requests, and coordinating transactions across departments.ResponsibilitiesProvides assistance to clients through a number of channels including phone, letters and emails to quickly resolve the requestGenerates and delivers reports to clientsCoordinates transactions with internal departments and tracks through completionPrioritizes tasks based on the urgency of the requestDelivers efficient and rapid resolution in the most effective way possibleEffectively utilizes and navigates internal resources to arrive at the right solution for the client(e.g. computer systems, online resources and client service relationships)Completes special projects as neededAssists team with duties and tasks as neededMulti-tasks and works in a fast-paced environmentBuilds internal relationships and communicates effectivelyRegular, reliable and punctual attendanceSkills1+ years of customer service experience, preferably in the financial services or benefits industry, or experience with defined contributions and benefit plansAdvanced Excel experience4 year college degreeBenefits401(k) matchMedicalDentalVisionPaid-Time-OffCompany OverviewAscensus delivers high-quality solutions for every segment of the retirement plan marketplace. It was founded in 1980, and is headquartered in Dresher, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is https://www2.ascensus.com/.



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