[Remote] Account payable/Account manager

Note: The job is a remote job and is open to candidates in USA. Amber Labs is a modern company focused on delivering efficient finance, account management, and operational support solutions. They are seeking a customer-focused Account Manager / Accounts Payable Specialist to build strong relationships with clients and support financial and account operations, ensuring customer satisfaction and managing account performance.ResponsibilitiesServe as the primary point of contact for assigned client accountsBuild and maintain strong, long-term client relationshipsUnderstand customer and business needs related to financial and account servicesSupport accounts payable processes, invoice tracking, and payment coordinationManage renewals, billing support, and retention risksIdentify opportunities for account growth and improved service deliveryCoordinate with internal teams (Finance, Operations, Support) to ensure smooth serviceTrack account health, financial activity, and performance metricsConduct regular check-ins, reviews, and account updates with clientsResolve account and payment issues and escalate when necessaryMaintain accurate records in CRM and accounting systemsSkillsStrong relationship-building skills and ability to earn client trustExcellent written and verbal communication skillsStrong problem-solving and analytical thinkingAbility to manage sensitive financial/account information accuratelyNegotiation and conflict-resolution skillsAbility to work independently in a remote environmentProfessional handling of client concerns and escalations3+ years of experience in account management, finance, accounting, or client servicesExperience managing client accounts or customer portfoliosFamiliarity with CRM and accounting tools (e.g., Salesforce, HubSpot, QuickBooks, or similar)Experience working with cross-functional teamsExperience handling accounts payable or financial operationsBackground in B2B, SaaS, finance, or operational support rolesBenefitsRemote-first flexible work environmentGrowth-focused and collaborative cultureOpportunity to work closely with finance and account operationsProfessional development and learning opportunitiesSupportive and team-oriented work environmentCompany OverviewAmber Labs is an IT consulting firm that offers digital transformation strategy, insights, analytics, cloud, and data engineering services. It was founded in 2020, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is https://www.amberlabs.io.