[Remote] Account Operations Lead

Note: The job is a remote job and is open to candidates in USA. Cushman & Wakefield is a global leader in commercial real estate services, and they are seeking an Account Operations Lead to execute core account operations functions. This role is critical in driving performance, consistency, and client satisfaction by managing daily outputs and supporting internal communications and training.ResponsibilitiesAccount Operations & Governance – responsible for executing the following activities:KPI tracking, reporting, and performance analysis, including identification of risks and corrective actionsPreparation, aggregation, and submission of governance materials (QBRs, monthly reports, scorecards, etc.)Change control tracking and coordination for governance submission and approvalsMonitoring service delivery performance, including PO violations, invoice exceptions, and operational risksTracking and driving closure of action items from governance calls, operating reviews, and client meetingsSupporting contract management processes, including escalations, compliance tracking, and documentationOperating Rhythm & Deliverables – responsible for executing the following activities:Assistance with development of content and coordination for QBRs, monthly reviews, and other client-facing meetingsCreation of client-ready presentations, reports, and supporting materialsCoordination of meeting logistics, agendas, and follow-ups across account leadership forumsSupporting financial and operational insights reporting (including visibility into risks, trends, and opportunities)Assisting with benchmarking, business case inputs, and growth opportunity materialsCommunications & Engagement – responsible for executing the following activities:Development and distribution of internal account communications (emails, newsletters, All Staff materials, etc.)Supporting leadership with preparation for Town Halls, client meetings, and internal presentationsTranslating operational updates and complex information into clear, structured communicationsMaintaining consistency and quality across all account messaging and presentation materialsTraining, Enablement & Knowledge Management – responsible for executing the following activities:Supporting onboarding and offboarding coordination, including process tracking and documentationDevelopment and maintenance of playbooks, process documentation, and policy/procedure librariesCreating and maintaining training materials and enablement resourcesSupporting knowledge management tools (e.g., SharePoint), ensuring content is current and accessibleProviding ad hoc support for training sessions, Q&A, and process adoptionOperational Support & Program Execution – responsible for executing the following activities:Supporting cross-functional initiatives and operational programs through coordination and task executionTracking progress across initiatives, identifying risks, and escalating issues as neededAssisting with change management efforts, including communication, documentation, and stakeholder coordinationProviding ad hoc operational and administrative support for client and account needsSupporting office/retail meetings and other operational forums as requiredOther skillsetsAbility to operate effectively in ambiguous environments, bringing structure, clarity, and forward momentum with limited directionComfortable navigating evolving priorities and undefined processes, with the ability to adapt quickly while maintaining quality and focusStrong execution and task management across multiple prioritiesProcess documentation and continuous improvement mindsetChange management and operational enablementTraining and content developmentData interpretation and performance trackingPresentation development and structured storytellingSkillsBachelor's Degree preferred3–7+ years of related experience in operations, program coordination, account management, or similar rolesStrong proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and collaboration tools (SharePoint, Teams, etc.)Strong organizational and execution skills, with the ability to manage multiple priorities simultaneouslyAbility to analyze data, identify trends, and support development of actionable insightsStrong written and verbal communication skills, including development of professional presentations and materialsAbility to work in a fast-paced, matrixed environment with multiple stakeholdersHigh attention to detail and commitment to quality and accuracyAbility to follow through on tasks, drive completion, and escalate when neededWorking knowledge of process improvement, documentation, and operational workflowsAbility to operate effectively in ambiguous environments, bringing structure, clarity, and forward momentum with limited directionComfortable navigating evolving priorities and undefined processes, with the ability to adapt quickly while maintaining quality and focusStrong execution and task management across multiple prioritiesProcess documentation and continuous improvement mindsetChange management and operational enablementTraining and content developmentData interpretation and performance trackingPresentation development and structured storytellingBenefitsHealth, vision, and dental insuranceFlexible spending accountsHealth savings accountsRetirement savings plansLife, and disability insurance programsPaid and unpaid time away from workCompetitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreementsCompany OverviewCushman & Wakefield is a real estate services firm that offers retail investment, energy management, and property services. It was founded in 1917, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.cushmanwakefield.com.