[Remote] Account Manager/Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. Citrus Health Group is a new type of agency that focuses on empathetic patient care in product commercialization. The Account Manager/Senior Account Manager is responsible for supporting client accounts in Publication and Medical Affairs, developing strategies to enhance client satisfaction and revenue growth while collaborating with cross-functional teams.ResponsibilitiesServe as a primary point of contact for assigned client accounts, building and maintaining strong relationships based on trust, communication, and responsivenessUnderstand clients' business objectives, challenges, and priorities, and develop proactive solutions and strategies to address their needs effectivelyConduct regular meetings and check-ins with clients to provide updates, gather feedback, and address any concerns or issuesAnticipate client needs and risks, proactively escalating and proposing solutions in advanceSupport account growth through identifying expansion opportunities in partnership with the Account Director and leadership teamCollaborate with Project Managers to determine and refine specifications ahead of project initiation; oversee tracking and maintaining the status of projects and their respective scopes, timelines, budgets, and deliverablesProactively manage the account and be responsive to the client’s expectations and needs in project execution on a timely basisEnsure workflows/timelines are drafted accurately and align with internal processes and client processes and expectationsSupport the integrity and accuracy of client deliverables while maximizing the role of other colleagues in preparation of these documentsEnsure that client meeting materials are accurately prepared (i.e., agenda, slides, meeting minutes, etc.)Assume ownership and responsibility for author relationships and their assigned tasks; remits include distribution and tracking of/follow-up on author responses to (or completion of) invitations, agreements, forms, and drafted or final deliverables; maintaining an archive of all these communications on the Citrus Health Group server (SharePoint)Submits information to client databases (Veeva Vault, Zinc, etc.) for tracking physician payments, travel, meals, and gifts (Sunshine Act)Ensure compliance with GPP2022, ICMJE, Sunshine Act, and any client and/or region-specific requirements/standardsEnsure that all process steps relevant to quality control measures (e.g., editorial/graphics reviews, data fact checks) are completed for all projectsEnsure that all your internal and external communications are clear, concise, and professional; and maintain electronic files and folders for all projectsUnderstand and ensure the team follows all client required standard operating procedures and requirementsReview and analyze project detail reports with Client Services weekly (or as needed) to identify incorrectly recorded project hours and incorrect or outdated budgetsWork closely with the project team to identify and resolve potential issues ‘Identify and flag to leadership any resourcing gaps and timeline risks with recommended solutionsWork with account and project teams to draft, submit, monitor, and adhere to approved budgetsMaintain accurate financial spreadsheet(s) to support internal and client needsDraft SOWs (using Word and WorkBook templates) for any fixed-fee projects, as applicable per clientWork with teams to submit invoices, accruals, etc. in a timely manner consistent with both internal and client directed SOPsPrepare for and is accountable for actions discussed in monthly revenue meetingsPrepare work-in-progress and revenue reconciliation monitoring/report updates on a bimonthly or monthly basis; and in financial tracking and forecasting across accountMonitor budgets and proactively flag and address any out-of-scope tasks with the clientProvide mentorship support to more junior team members on the Client Services team by being a go-to resource for process and industry queriesSupport with onboarding and training new team members on best practices and Citrus standards and processesModel strong and professional client service behavior and collaboration across internal and client teamsSkillsBachelor's degree3+ years of experience in project management and/or account management within a medical communications, publications, and/or pharmaceutical company. Experience with publication and medical affairs accounts is requiredHigh level of integrity, confidence, and accountabilityEffective organizational skills; attention to detail and timelines; high degree of accuracyExperience in account management, client services, or related field, with demonstrated success in leading and managing client relationshipsExcellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues at all levelsStrategic thinker with the ability to develop and execute account plans and initiatives to achieve business objectivesResults-oriented mindset, with a focus on driving client satisfaction, retention, and revenue growthWorking knowledge of Microsoft Office applications (Outlook, Word, PowerPoint, Excel)Travel as requiredKnowledge of electronic project management systems (e.g., WorkBook, PubsHub, DataVision, iEnvision, PubStrat, Veeva, Zinc)Experience managing multiple accounts, therapeutic areas and deliverable types simultaneouslyCompany OverviewCiTRUS Health Group is a life science consulting firm that offers medical affairs support, analytics, and medical writing services. It was founded in undefined, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.citrushealthgroup.com.