[Remote] Account Manager - Valet of Operations Orange County Market

Note: The job is a remote job and is open to candidates in USA. Towne Park is a hospitality services company focused on creating exceptional experiences for patients, visitors, and guests. The Account Manager will oversee a specific account, ensuring financial performance and client satisfaction while managing staff and service delivery.ResponsibilitiesUnderstands and drives business metrics and performance measurements to ensure effectiveness, high performance and complianceDemonstrates the ability to improve the financial performance and profitability of the accountUnderstands the contractual agreement and recognizes ways to maximize opportunitiesDemonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnoverManages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeepingEnsures that forecasts, payroll and accounting reports are on time and accurateEffectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and proceduresIs actively engaged in the recruitment and hiring processes to ensure the best people are selected for the locationFosters an environment that retains talented associatesResponds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviewsSees that new associates get off to the right start through proper orientation and on-the-job trainingRecognizes great performance and provides opportunities for top performers to learn and growRecognizes where the team and individual performers need to improve and properly trains and coachesIdentifies talent and helps develop future leaders for the organizationConducts regular performance appraisals and provides feedback and coaching for all direct reportsHolds effective associate meetings and ensures that shift huddles happen on every shiftPractices positive discipline and provides accurate and timely performance documentationDelegates by allocating decision making and other responsibilities appropriately and effectivelyEnsures that the guest/patient service experience is delivered consistently on all shiftsEfficiently allocates labor resources to support service deliveryWorks with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levelsUnderstands the client’s service standards and effectively integrates Towne Park’s standards to complement themIs knowledgeable of the client’s service metrics/measurements and ensures Towne Park is helping to drive resultsDevelops cohesive working relationships with the clients’ staff membersMaintains regular meeting rhythms and communication channels with the client and follows through on commitmentsKnows when to be present at the site and maintains a high level of visibilityUnderstands what objectives are important to the client and ensures the entire team is focused on exceeding expectationsCapitalizes on opportunities to grow Towne Park’s business by building client loyalty and creates a net promoter of Towne ParkFully understands and utilizes the systems provided by Towne Park to control assets and expendituresTrains others or sees that they are trained to properly use the systems providedMaintains a clean, neat work environmentCompletes all tasks in a timely manner as instructed by the Area/District ManagerCooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customersTreats clients and associates with courtesy, respect and dignityMaintains strict confidentiality related to associate and client informationUnderstands and follows safety and security proceduresPractices preventative safety procedures as set forth by Towne ParkReports all accidents and incidents to the Area/District Manager immediatelyUses only equipment trained to use and operates all equipment in a safe mannerReports all potential high risk areas and safety concerns to the Area/District ManagerEnsures all associates have been adequately trained in safety and loss prevention proceduresEnsures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claimsConsistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violationsPromptly responds to any concerns regarding workplace safetyFollows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker’s compensation casesAdheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigationMaintains relationships with present client to obtain references and leads for new opportunitiesKeeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changesAdvises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are goingMonitors existing client’s business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunitiesSkillsAssociate's degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experienceKnowledge of general business practices including accounting, human resources and customer serviceMust be able to drive manual transmissionMust have and maintain a valid driver's license and clean driving recordFor insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screenBenefitsEmployees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.Employees are also able to enroll in the company’s 401k retirement savings plan.Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year.Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.Company OverviewTowne is an exceptional arrival through departure experience company. It was founded in 1988, and is headquartered in Annapolis, Maryland, USA, with a workforce of 10001+ employees. Its website is http://www.townepark.com.