[Remote] Account Manager, US

Note: The job is a remote job and is open to candidates in USA. DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud for business growth and innovation. The Account Manager will nurture relationships with existing customers, manage support escalations, and identify growth opportunities within customer accounts to ensure satisfaction and retention.ResponsibilitiesDevelop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needsMaintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growthManage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest levelNegotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interestsIdentify New workload opportunities within Customer’s Cloud Environment / SaaS solutionsEstablish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clientsHelp aggregate customer feedback that ensures our products & solutions closely align with customer needs and requestsProvide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cyclesDeliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagementIdentify Cost Optimization opportunities within the Customer Cloud environmentWork with Cloud Vendors Sales Rep on mutual customersSkills2+ years of experience in an Account Management/Customer Success/Customer Engineering role3+ years experience at a technology companyStrong verbal/written communication skillsStrong technical skills that enable you to engage productively with technical teams, and ability to build influential relationshipsGreat operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiaeA desire to grow within the organization and continuously broaden your skill setsA great sense of humor and enjoys having fun at workExperience with AWS, GCP, or other major public cloudsExperience in the FinOps EcosystemCloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)Additional languagesBenefitsUnlimited VacationFlexible Working OptionsHealth InsuranceParental LeaveEmployee Stock Option PlanHome Office AllowanceProfessional Development StipendPeer Recognition ProgramCompany OverviewDoiT Cloud Intelligence intent-aware FinOps platform goes beyond cost optimization to drive reliability, performance, and security. It was founded in 2011, and is headquartered in Santa Clara, California, USA, with a workforce of 501-1000 employees. Its website is https://www.doit.com.