[Remote] Account Manager, Small Business

Note: The job is a remote job and is open to candidates in USA. PandaDoc is a company that empowers organizations by streamlining document workflows. They are seeking an SMB Account Manager to drive revenue growth and foster long-term partnerships with small to medium-sized businesses, focusing on strategic account management and customer success.ResponsibilitiesDrive significant revenue growth within your assigned SMB portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunitiesPartner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizationsMinimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clientsConduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growthDevelop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnershipsCollaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficientlyProvide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomesMaintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales managementServe as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our SMB customersAct as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetingsParticipate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertiseSkillsHighly competitive and driven to achieve individual and team goals, with a strong desire to succeed in a fast-paced environmentAnalytical and data-driven, with a passion for leveraging insights to identify opportunities and strategically prospect within your assigned accountsDemonstrates adaptability and a growth mindset, embracing new processes and contributing to innovative solutionsSelf-motivated, directed, adaptable, gritty, driven, and resourcefulA strong appetite for continuous learning, with a genuine passion for understanding our product and delivering exceptional customer experiencesExperience conducting effective in-person and virtual meetings with clientsExcellent written and verbal communication skills, with the ability to articulate value propositions clearly and confidentlyAbility to work independently while also collaborating effectively with diverse teams across different office locationsQuick learner with strong organizational skills and the ability to effectively manage multiple priorities simultaneously2-3+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally within the SaaS industryStrong computer skills, previous Gong, Slack, Salesforce, SalesLoft and/or PandaDoc experienceProven ability to accurately forecast revenue and contribute to reliable business projectionsA consistent track record of exceeding sales targets and achieving measurable resultsFamiliarity with the SMB market and the unique challenges and opportunities within this segmentBenefitsEmployees may be able to purchase company stock (or receive annual bonuses)Employees (and their families) may enroll in the company's medical, dental, vision, short & long term disability, life insurance, FSA and 401k plans.Employees will also receive 13.34+ hours of paid time off per month, 6 self care days, birthday PTO day, and 10 company paid holidays off per yearThe annual sales commission is uncapped in accordance with the relevant plan documents.Company OverviewPandaDoc is the top-rated solution for creating, managing, tracking, and eSigning every important document you handle. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.pandadoc.com.