[Remote] Account Manager, Services Team

Note: The job is a remote job and is open to candidates in USA. Page Vault is on a mission to transform the way web content is used in the legal industry with their innovative technology. They are seeking an Account Manager for their services team to manage client relationships, oversee project management, and identify software opportunities for clients. The role requires excellent communication skills and the ability to translate client needs into actionable plans.ResponsibilitiesOwn a book of service client relationships across law firms, in-house legal teams, and litigation support partnersServe as the primary point of contact for clients submitting capture requestsBuild trust through clear communication, sound judgment, and reliable follow-throughWrite clear, accurate, client-ready emails that translate technical complexity into straightforward next stepsTurn vague or incomplete client requests into clear capture specificationsHear what’s subtle or ambiguous in a client’s askRecognize when a request needs more clarity and ask precise follow-up questions to resolve it before proceedingQuote and package work with consultative judgmentOn large or multi-phase deals, serve as the steady-hand project manager and single point of contact for the client across the life of the workTranslate the in-the-weeds technical reality into what the client actually needs to know and decide onHelp resolve issues quickly and professionally when scope, timing, or technical challenges changeStay alert for situations where the Page Vault software may better serve a client’s ongoing needsRun a brief product overview or demo when appropriateHand qualified software opportunities to the software team with useful contextMaintain a client-first approach when deciding whether services, software, or both are the right answerBuild and improve repeatable processes such as scoping checklists, quote templates, delivery email templates, handoff workflows, and status-update formatsMaintain accurate account, pipeline, and activity records in the CRMCollaborate with services, sales, support, product, and technical teams to improve the client experiencePush forward new capabilities and process improvementsSkills4+ years of experience in account management, client services, customer success, project management, or a similar client-facing roleExperience working with legal, SaaS, litigation support, professional services, or other detail-sensitive B2B clientsExcellent written communication skills; this role depends heavily on clear, accurate, client-ready email. Candidates will be evaluated on the quality of their written communication throughout the hiring processDemonstrated ability to read between the lines of a client's request: to recognize ambiguity, ask precise clarifying questions, and resolve uncertainty before proceedingStrong judgment in scoping, pricing, prioritization, and expectation-settingAbility to manage multiple urgent client requests at once without losing detail or follow-throughComfortable working with websites, social media platforms, online content, and technical teamsTech-savvy and comfortable learning new toolsFamiliarity with how law firms operate — including the roles of partners, associates, paralegals, and litigation support—is a big bonusBenefitsFully remote work, with 2–3 in-person team meetings per yearFlexible PTO, unlimited sick days, and paid parental leave for both parentsMedical, dental, and vision insurance401(k) with employer contributionCompany OverviewPage Vault enables legal professionals to easily capture web content for use as evidence in the U.S. courts. It was founded in 2013, and is headquartered in Chicago, Illinois, USA, with a workforce of 11-50 employees. Its website is https://www.page-vault.com/.