[Remote] Account Manager - Sales Ops

Note: The job is a remote job and is open to candidates in USA. USA TODAY Co., Inc. is a diversified media company dedicated to empowering and enriching communities. The Account Manager will partner closely with internal teams to fulfill large advertising and marketing solutions, serving as the primary liaison and supporting assigned accounts in achieving revenue goals through superior customer and campaign management.ResponsibilitiesPartner with sales partners for pre-campaign and pre-proposal support, and post-sale fulfillment to ensure all customer needs are metProactively partner with internal teams to ensure deliverables meet agreed upon specifications, deadlines, and standardsProject manage client requests: including campaign details/objectives, ad copy and proofs, billing, as well as any other functions related to customer service or execution of marketing plansConsistently partner with sales to meet and exceed revenue goals and client expectations to grow account baseDemonstrate a deep understanding of the marketplace, customers' business models and objectives, competitors, and print and digital offeringsDevelop a deep understanding of our product offerings, utilize sales tools, and articulate the value of our digital products to our clientsCollaborating with sales on client business needs/potential client opportunities and new products/programs to better serve the clientWork closely sales to facilitate proposals, correspondence, and resolution of customer’s issuesDevelopment of an understanding of our internal departments and systems to ensure we deliver the best customer experienceProject manage account: orders, billing, campaigns etcConduct QA on account/campaign set-up to ensure client requirements are metSkillsBachelor's degree or an equivalent combination of education and experienceMinimum 3-5 years Account Management, Customer Service or Sales experience, Project Managing Accounts; digital experience preferredMust be able to work with multiple internal teams with ease and provide exceptional customer service and be team oriented in natureCreative, flexible, and able to adapt to industry changePersuasive verbal and written communication skills, including solid proofing skillsStrong organizational skills with proven ability to multi-task in a deadline-driven environmentDemonstrated knowledge of digital media platformsEffective and creative problem solving and decision-making skillsMust be proficient with Excel and PowerPoint; SalesForce.com or other CRM tool preferredCompany OverviewLocaliQ is a marketing platform that helps businesses find and convert with a suite of marketing automation and insight tools. It was founded in 2018, and is headquartered in Pittsford, New York, USA, with a workforce of 1001-5000 employees. Its website is https://localiq.com.