[Remote] Account Manager | Remote | AirStrip

Note: The job is a remote job and is open to candidates in USA. NantHealth is a technology company focused on building solutions that enhance clinical decision-making and patient care. They are seeking an Account Manager to manage client relationships, improve client retention, and ensure the effective utilization of AirStrip systems. This role involves coordinating project management activities and providing pre-sales support, contributing to the company's mission of transforming healthcare through technology.ResponsibilitiesOwn and foster client relationshipPrevent churn of current accounts and improve client retentionUpsell additional functionality and expansion of current functionality at existing client sitesExpand AirStrip within the health system of existing clientsUpgrade all Legacy clients to AirStrip ONELead new installs of AirStrip ONE supporting Project Management to include assist in setting priorities, understand the business application, and coordinate technical install meetings of all new AirStrip installationsPerform overall account management and act as an escalation point for AirStrip and the ClientInteract with Sales Department (internal and partner companies) and third-party system vendorsProvide pre-sale support through leveraging transformation team members and another team within AirStripManage installed customer base for customer satisfaction and receive customer feedback and enhancement requests. Sustain a commitment to excellent customer service and ensure clients realize the full potential of the technology as evidenced by utilization and feedbackSupport trade shows and company meetings as neededManage small projects with support of PMODemonstrate strong communication and human relationship skillsManage process and resources with excellent organizational skillIdentify issues and concerns and communicate them to leadershipDevelop options and recommendations to quickly resolve operational problems and questions and minimize impact on end-user productivity and overall impact to organizationSkillsBachelor's Degree required3 years' experience in related fieldStrong ability in problem solving and troubleshooting with a firm commitment to qualityProven track record of leadership abilityExcellent communication, leadership, problem solving and analytical skillsExperience working in a team-oriented collaborative environmentAbility to rapidly adapt and respond to changes in environment and prioritiesAbility to elicit cooperation from senior management and other departmentsDemonstrated proficiency in Word, PowerPoint and ExcelAbility to speak/present to groups that may include other AirStrip team members, customers, hospital leadership and physiciansWillingness to travel with overnights, as high as 50 - 75% travel requirement to client locations and corporate officesSales and Account Management experience preferredDemonstrated experience with successful interaction between customers and vendorsFamiliarity with Salesforce preferableBenefitsPaid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employeesGrowth and Development opportunities401(k), including a 3% company matchPaid HolidaysPaid Parental Leave, including a flexible return-to-work programEmployee Assistance ProgramDiscounts on popular cell phone plan providersLife & Disability InsuranceRobust medical, dental, and vision insuranceFinancial planning assistancePhysical and mental wellness discountsUnlimited access to our online learning platformCompany OverviewNantHealth is a healthcare company providing an evidence-based platform for healthcare diagnostics. It is a sub-organization of NantWorks. It was founded in 2007, and is headquartered in Culver City, California, USA, with a workforce of 201-500 employees. Its website is http://nanthealth.com.