[Remote] Account Manager (OTE $140,000/year USD), @CXT Software

Note: The job is a remote job and is open to candidates in USA. CXT Software is a company that provides technology solutions for delivery processes, helping businesses optimize their operations. They are seeking an Account Manager to drive Net Revenue Retention (NRR) and manage a portfolio of customers, focusing on expansion and retention while collaborating cross-functionally to enhance customer outcomes.ResponsibilitiesOwn Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targetsIdentify up-sell and cross-sell opportunities and progress them to closeBuild and maintain a healthy expansion pipeline (3-4x coverage) against quotaProactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performanceMaintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risksLead commercial conversations with customers — pricing, renewals, and contract changesPartner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolutionContribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn't workingSkills4-8+ years in mid-market SaaS Account Management, Customer Success, or SalesProven track record of independently identifying and closing expansion opportunitiesExperience owning revenue targets (NRR, expansion, or renewals)Strong commercial acumen and negotiation skillsAbility to manage multiple accounts and priorities effectivelyExperience working cross-functionally to drive customer outcomesComfortable operating in an evolving, fast-paced environmentProficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite)Experience in a rebuild or transformation environmentPrevious experience working in Transportation Management Systems (TMS) or last-mile / logistics technology companies is a huge plusDaily use of AI in customer-facing and revenue workflowsBenefits100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the worldFlexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedulesDedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goalsAccess to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technologyEngaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!Company OverviewCXT Software is a courier and dispatch software company offering logistics management software solutions. It was founded in 1999, and is headquartered in Phoenix, Arizona, USA, with a workforce of 51-200 employees. Its website is http://cxtsoftware.com.