[Remote] Account Manager, Northern California

Note: The job is a remote job and is open to candidates in USA. EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most. The Account Manager works in collaboration with various stakeholders to ensure safe and timely transport of students, focusing on service quality and productivity.ResponsibilitiesUse effective industry skills and abilities to support our innovative transportation servicesExercise excellent customer service while identifying and properly escalating potential daily challenges or service deficienciesAssist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accountsResponsible for the continuous improvement of a safe, efficient, and effective transportation systemLiaise between EverDriven and our clients while providing guidance, direction, and feedbackMaintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and proceduresMonitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providersDevelop and maintain open communication channels with project contractors, community officials, and agency staffCooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspectionsUnderstand and follow safety rules established by regulatory bodies and client contractsAs a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)SkillsMinimum education of a bachelor's degree or equivalent experienceExperience in transportation and/or operations is a plusStrong professional communication and customer service skillsAbility to effectively work with diverse groups of customers and service providersSet priorities wisely, multitask, and dynamically solve problemsStrong familiarity and comfort level with Microsoft Word, Excel and OutlookValid Driver's License with a good driving recordDrug Screen and Background Check is a Condition of EmploymentDaily travel as requiredFluent in Spanish is a plusBenefitsMedical, Dental, Vision insuranceVirtual Doctor Visits with $0 Co-PayLife Insurance (company paid)Short Term Disability Insurance (company paid)Long-Term Disability Insurance (company paid)Paid Time Off (PTO)Paid HolidaysPaid Time to VolunteerFlex Spending Account (FSA)401K Plan (with an awesome employer match!)Employee Assistance ProgramEmployee Discounts ProgramCompany OverviewEverDriven is a contracted alternative transportation company focused exclusively on providing solutions to student transportation needs. It was founded in 2005, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 201-500 employees. Its website is https://www.everdriven.com/.