[Remote] Account Manager - New Verticals

Note: The job is a remote job and is open to candidates in USA. AirOps is the first end-to-end content engineering platform built for the AI era, currently experiencing significant growth. They are seeking an Account Manager for their new Offsite service, responsible for managing client relationships and delivering high-performing offsite programs to enhance AI search visibility for brands.ResponsibilitiesOwn a portfolio of mid market to Enterprise Offsite accounts end-to-end: onboarding, strategy, execution, reporting, and renewalsDeeply understand each client's competitive landscape, target topics, and AI search goals to build a tailored publisher and placement strategyLead onboarding for new clients to ensure efficiency in time to value. Work cross-functionally across the organization to direct solution architect resources needed for account set up and maintenanceCoordinate internally across publisher outreach, content, and operations teams to ensure placements are delivered on time and to a high standardRun regular bi-weekly client check-ins and QBRs — communicating progress, surfacing insights, and presenting recommendations with clarity and confidenceMonitor and report on campaign performance: mention rate lift, share of voice, AI visibility gains, and publisher ROI. Turn data into a clear storyIdentify expansion opportunities within existing accounts: new topics, new verticals, increased scopeServe as the voice of the customer internally — feeding back to the product team on product gaps, workflow improvements, and what's working in the marketUse the AirOps platform insights and analytics to guide client decisions and demonstrate the value of the Offsite programHelp define and refine the playbooks, onboarding flows, and reporting templates that make the Offsite service scalable as an AI enabled agency serviceSkills4+ years of experience in account management, client services, or customer success — ideally at a digital marketing agency, SEO/PR firm, or high-growth SaaS companyComfortable with AI Search, SEO, content marketing, and digital PR concepts; you don't need to be a technical expert but you can hold your own in a strategic conversation about AI search and third-party visibility and its impact on SEO/AEOStrong communicator and relationship-builder: you're trusted by clients, proactive in your outreach, and can translate complex data into clear, compelling narrativesOperationally sharp: you keep projects on track, manage multiple workstreams simultaneously, and hold yourself and others accountable to timelines and qualityAnalytical enough to dig into performance data, identify what's working, and make a clear recommendationEntrepreneurial mindset: this product is still being built — you'll help shape the playbook, not just follow itThrives in ambiguity and fast-moving environments; you default to action and figure things out as you goYou've worked at a link-building, digital PR, or offsite SEO agencyYou understand how LLMs use third-party content to form responses and are excited about AI search as a categoryYou have experience managing managed services or retainer-based client relationshipsBenefitsEquity in a fast-growing startupCompetitive benefits package tailored to your locationFlexible time off policyParental LeaveA fun-loving and (just a bit) nerdy team that loves to move fast!Company OverviewAirOps enables businesses to build AI-powered content workflows combining multiple language models with brand data for scalable growth. It was founded in 2021, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.airops.com.