[Remote] Account Manager, Mid-Market

Note: The job is a remote job and is open to candidates in USA. Fetch is a company that focuses on client relationships and engagement. They are seeking an Account Manager to support client needs, drive retention and growth, and contribute directly to revenue through individual and pod quota ownership.ResponsibilitiesOwn individual revenue targets and contribute to pod revenue goalsContribute to the retention and growth of clients, supporting the pod in positioning Fetch as a strategic, long-term partnerWith leadership oversight, manage deadlines and navigate evolving prioritiesBuild consultative relationships with mid-level client contacts by communicating clearly, following through on tasks, and supporting complex account strategiesSupport client engagements by attending partner calls, managing or supporting client touchpoints, and capturing follow-ups so clients feel consistently supportedContribute to partner deliverables such as campaign performance, one-off requests, and analytics requestsAssist with onboarding new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start. Adopt AI-enabled platforms to ensure precision and efficiencyOwn inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errorsPartner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risksEnsure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-makingWith oversight, ensure that partners have access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunitiesTranslate data and performance trends into clear, actionable recommendations for clientsContribute to the preparation and delivery of client presentations and reviews, including QBRs, using tools that improve data visualization and accuracyManage revenue actualizations and billing processes, ensuring financial records are accurate and compliantUtilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiencySkills2+ years of experience in account management, partnerships, sales support, or a related fieldStrong organizational and execution skills with the ability to manage multiple prioritiesExperience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomesStrong communication and collaboration skillsComfort working in dynamic or evolving environmentsBachelor's degree or equivalent combination of education and experienceDirect client vertical experienceDirect industry experience in digital media, advertising, or consumer dataExperience supporting renewals, upsells, and client growth conversationsFamiliarity with CRM tools (ex. Salesforce)Experience collaborating with implementation, analytics, or other cross-functional teamsFamiliarity with decision-support tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier)BenefitsBase, equity, and benefitsCompany OverviewFetch is a consumer-engagement platform that enables users to earn and redeem rewards. It was founded in 2013, and is headquartered in Madison, Wisconsin, USA, with a workforce of 501-1000 employees. Its website is https://www.fetch.com.