[Remote] Account Manager – Mid-Market

Note: The job is a remote job and is open to candidates in USA. HG Insights is looking for a driven, relationship-focused Account Manager to join our Growth team. You will own a portfolio of SMB, commercial, and mid-market accounts, responsible for the full post-sale customer lifecycle — from onboarding and adoption through renewal and expansion.ResponsibilitiesManage a portfolio of growth segment accounts through onboarding, adoption, retention, renewal, and expansion — serving as the primary post-sale point of contactProactively identify and pursue in-year upsell and expansion opportunities through account planning, stakeholder engagement, and a deep understanding of each customer's goalsWork closely with customer stakeholders to uncover new use cases, align on outcomes, and ensure they're realizing measurable value from HG — building the case for renewal and growthMonitor account health and engagement signals to identify at-risk accounts early and execute retention strategies before churn becomes a threatLeverage AI and modern customer success tools to analyze account health, prioritize outreach, and continuously sharpen your expansion and retention strategyPartner with Product, Marketing, and Sales to develop account plans, escalate blockers, and bring customer feedback into the businessRepresent the customer's voice internally, helping refine HG's offerings and processes based on real-world feedbackSkillsProven Account Management Experience (3-5yrs): A track record of managing and growing customer relationships in SMB, commercial, or mid-market segments (up to $1B), with demonstrated success on both renewal and expansionQuota Achievement: Consistent delivery against renewal and expansion targets, with examples of driving meaningful account growthConsultative Approach: Strong critical thinking and communication skills that allow you to become a trusted advisor — not just a vendor contactCommercial Acumen: Comfortable navigating renewals, pricing conversations, and contract discussions while preserving strong customer relationshipsTech-Forward Mindset (Required): Demonstrated ability to quickly adopt and leverage AI tools to enhance client engagement, analyze trends, and drive expansion and retention strategyAdaptable and Self-Directed: Resourceful and organized, able to thrive and prioritize without a rigid playbookIndustry experience in data, SaaS, or B2B technology is a strong plusBenefitsCompetitive base salary + performance-based bonusComprehensive health, dental, and vision benefitsFlexible, remote-first work environmentA culture that invests in your growth and developmentCompany OverviewHG Insights uses advanced data science to provide B2B companies a better way to analyze markets and target prospects. It was founded in 2010, and is headquartered in Santa Barbara, California, USA, with a workforce of 51-200 employees. Its website is https://hginsights.com.Company H1B SponsorshipHG Insights has a track record of offering H1B sponsorships, with 1 in 2026, 3 in 2025, 2 in 2024, 3 in 2023, 6 in 2021. Please note that this does not guarantee sponsorship for this specific role.