[Remote] Account Manager (Life Sciences)

Note: The job is a remote job and is open to candidates in USA. Velsera is a company focused on accelerating the discovery and delivery of life-changing insights in the healthcare sector. As an Account Manager, you will build and strengthen relationships with key stakeholders in the Life Sciences, drive account growth, and ensure customer satisfaction with Velsera's solutions.ResponsibilitiesDevelop and maintain strong relationships with key decision-makers and stakeholders within assigned customer accountsCreate and execute strategic account plans focused on customer retention, growth, and long-term partnership developmentUnderstand customer business objectives, challenges, and priorities, aligning Velsera solutions to support their successIdentify opportunities for upselling, cross-selling, and expansion of Velsera products and servicesLead customer renewal discussions and support contract negotiations to ensure continued customer success and business growthAnticipate and mitigate customer challenges through proactive engagement and account management methodologiesPartner closely with Customer Success, Professional Services, Product, Support, and Sales teams to ensure a seamless customer experienceFacilitate regular business reviews and executive stakeholder meetings to communicate value, outcomes, and future opportunitiesManage up-to-date activity, account planning, forecasting, renewals, and expansion opportunities throughout the customer lifecycleMaintain a current and appropriate understanding of Velsera's product portfolio, genomics, bioinformatics analysis, and customer-related scientific directionDevelop and deliver presentations, business reviews, proposals, and strategic recommendations to meet expressed and anticipated customer needsFollow industry trends and competitor strategies to identify opportunities and strengthen Velsera's position within customer accountsMaintain a strategic plan for all assigned accounts and provide regular account updates, forecasts, and growth opportunities to senior leadershipSupport customer adoption initiatives and advocate internally for customer requirements and feedbackActive participation at industry meetings and conferences as required to represent VelseraTravel may be required up to 30%Skills5+ years of experience in Account Management, Customer Success, Sales, or Business Development within SaaS, healthcare, life sciences, genetics, or genomics environmentsExperience managing strategic customer relationships within Life Science organizations including pharmaceutical, biotechnology, and CRO environmentsProven ability to drive customer retention, renewals, and revenue growth within existing accountsKnowledge of customer success and account development techniques essential, with Salesforce (SFDC) and Microsoft Office experience strongly preferredBS in Genetics, Microbiology, Life Sciences, Healthcare, Business, or a related fieldAn ability to network at all organizational levels and establish relationships with senior management in healthcare organizations with easeAbility to understand and present technical and/or scientific concepts and material clearly and effectivelyStrong relationship management, communication, and problem-solving skillsTeam player with an ability to thrive while working independently and collaboratively to drive customer success and business growthEnglish language is mandatoryKnowledge of customer success and account development techniques essential, with Salesforce (SFDC) and Microsoft Office experience strongly preferredBenefitsA full-suite of industry-leading benefits (list by location)Remote work flexibilityCompany OverviewVelsera is a consolidation of three companies within digital diagnostics, bioinformatics, healthcare data, and advanced analytics. It was founded in 2023, and is headquartered in Charlestown, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://velsera.com/.