[Remote] Account Manager – K-Beauty Brands

Note: The job is a remote job and is open to candidates in USA. Spotlight Media is a leading TikTok Shop Partner agency focused on scaling K-beauty brands through customized strategies. The Account Manager will serve as the primary Korean-language contact for K-beauty brand partners, ensuring effective communication and project execution while maintaining account health and supporting growth initiatives.ResponsibilitiesServe as the Korean-language point of contact for K-beauty brand partners; lead client communications in Korean (email, calls, messaging) and translate key updates and materials between Korean and EnglishRun the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs—adapting schedules to accommodate KST business hoursBuild and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weeklyDraft client updates and deck slides; translate performance data into clear narratives and concrete next steps in both Korean and English as neededManage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline across time zonesOwn day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups- including Korean-language product content reviewMonitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks earlyLaunch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams, aligning with K-beauty promotional calendars and cultural momentsSupport troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentationWrite airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars- ensuring K-beauty brand guidelines and cultural nuances are accurately communicatedCoordinate with Ops and Logistics on fulfillment readiness and customer experience status, including cross-border logistics considerationsMaintain source-of-truth documentation: trackers, promo calendars, etcPerform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance)Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over timeShadow your Senior AM on strategy development, escalations, negotiations, and QBR storytellingGradually take point on client calls (in Korean and English), scope changes, and mini-initiatives (e.g., a seasonal promo or creator activation for K-beauty brands)Expand from execution → ownership → strategy as you consistently hit scorecard targetsSkillsFluency in Korean (written and spoken) – required. Native or near-native proficiency; you'll be the primary Korean-language contact for brand partnersFlexibility to work Korean business hours (KST) when needed. Flexibility to accommodate calls and real-time communication during KST working hours is essential1–4+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus)Strong project management skills: task tracking, timelines, stakeholder coordinationProficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups)Excellent written and verbal communication in both Korean and English with a strong service mindsetFamiliarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we'll train you on our playbooks)Strong bonus: experience with TikTok Shop, Seller Center, marketplace operations, or K-beauty/Korean brand managementBenefitsHigh autonomy and real ownership from day one-no micromanagement.Direct exposure to top-tier K-beauty brands and the fastest-growing corner of e-commerce.A growth-first culture that rewards builders, not seat-warmers.Mentorship from Senior AMs and leadership with a clear, merit-based growth path.Competitive compensation, performance upside, and flexible/hybrid work (location dependent).Company OverviewOfficial TikTok Shop Partner agency making TikTok Shop a reliable sales channel for 7+ figure ecom brands It was founded in 2022, and is headquartered in New York City, US, with a workforce of 2-10 employees. Its website is https://www.tryspotlight.co/.