[Remote] Account Manager, I

Note: The job is a remote job and is open to candidates in USA. Carrington Holding Company, LLC is a provider of third-party originators, mortgage brokers and financial institutions with access to government and conventional loan programs. The Account Manager, I will support loan applications from Wholesale Loan Brokers and work closely with various departments to ensure timely funding and compliance throughout the loan process.ResponsibilitiesFunctions as an additional point of contact and support between Broker Partners and the various departments and individuals within the company throughout the process of the loan; includes but not limited to Account Executive(s), Underwriting, Quality Control, Senior Account Manager and FundingSecures required documentation needed to satisfy the conditions of the loan. Items include but are not limited to WVOE, transcripts, gift donor verifications, CPA verification, VOM/VOR verifications, SSA certification procurement, etcAccurately reviews and understands documentation to ascertain if it will satisfy conditionsFunction as back up to Account Manager(s) by monitoring incoming documents from Broker via email and web platform to ensure premium customer service is receivedProactively monitors and makes outbound calls on pipeline to ensure timely funding of loansMeets with Account Managers regarding their pipelines and updates the Account Manager daily as to outstanding itemsInforms the Account Manager and Account Executive about any discrepancies including but not limited to the title, appraisals, credit, employment, income and other related items in the loan fileProactively updates loan data accuratelyEnsures compliance deadlines are met with regards to pre-disclosures, approval letters, cancellations, NOIs and adverse actionsProactively updates loan data accuratelyAppropriately documents loan file as needed with communication to ensure all parties have a running history of events throughout the life of the loanResponsible for excellent customer service to internal and external customersSkillsExcellent computer skills and knowledge of Microsoft Office productsHigh attention to detailAbility to maintain highly confidential information concerning loan applicantsRequires strong organizational skills and the ability to multitaskAbility to communicate effectively both verbally and in writingAbility to prioritize workload, meet deadlines and handle detailed assignmentsStrong customer service skillsKnowledge of RESPA/TILA regulations as it pertains to TRID or ability to learnPrior customer service in an office environment requiredPrior experience of at least one year in the mortgage industry preferredExperience working with NonQM, FHA, VA, USDA and Conventional loans preferredLoan origination system experience, particularly E360 preferredBenefitsComprehensive healthcare plans for you and your family.Discretionary 401(k) match of 50% of the first 4% of pay contributed.Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.Customized training programs to help you advance your career.Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.Educational Reimbursement.Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.Company OverviewCarrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate. It was founded in 2003, and is headquartered in Aliso Viejo, California, USA, with a workforce of 1001-5000 employees. Its website is http://carringtonhc.com/.



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