[Remote] Account Manager (Healthcare Communications)

Note: The job is a remote job and is open to candidates in USA. Real Chemistry is a global agency focused on transforming healthcare through scientific expertise and creativity. They are looking for an Account Manager with client services experience in healthcare to manage accounts and ensure high-quality client communications and project execution.ResponsibilitiesResponsible for exceptional client service and account management activities for 3-4 accountsIn collaboration with account associate, senior management and project management staff, drive flawless and timely project execution and high-touch client communicationsParticipates in development of clients’ marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics’ scope and approachSupport overall account development, resourcing fiscal performance and growthSupport day-to-day client contact in executing ad hoc requests and delivering planned activities and materialsDevelop draft scope of works, contracts, presentations, creative briefs, PR and marketing materials and other internal/external communicationsEnsure client feedback is gathered, understood and addressed as appropriate across deliverables and internallyDocument status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical pathSets meetings, provides agendas and contact reportsAbility to run client calls or meetings independentlyManage account finances; must be able to track budget, raise invoices and POsSkillsClient services experience in healthcareAbility to drive flawless and timely project execution and high-touch client communicationsParticipates in development of clients' marketing strategies and tacticsSupport overall account development, resourcing fiscal performance and growthSupport day-to-day client contact in executing ad hoc requests and delivering planned activities and materialsDevelop draft scope of works, contracts, presentations, creative briefs, PR and marketing materials and other internal/external communicationsEnsure client feedback is gathered, understood and addressed as appropriate across deliverables and internallyDocument status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical pathSets meetings, provides agendas and contact reportsAbility to run client calls or meetings independentlyManage account finances; must be able to track budget, raise invoices and POsHighly organized with a mindfulness of deadlinesAbility to manage multiple tasks based on priorities and a strong attention to detailIndependent thinker confident in taking ownership of assets and material developmentProfessional presence, performs with a sense of urgency and with a client service orientationHas confidence to manage upward when requiredHigh energy, able to effectively operate in fast-paced, growing and evolving environmentDemonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budgetHas good understanding of social media vehicles and is comfortable managing and drafting communications around themStrong written and oral communication and presentations skillsGood management of Microsoft Office tools (PowerPoint, Word, Excel) – particularly PowerPointExcellent business communication ability including informal/formal presentation and writing skillsAbility to mentor junior staff and delegate accordingly in order to achieve project deadlinesAble to communicate with managers when deadlines will not be metAble to devise and articulate solutions to problems on an ongoing basisAble to clearly communicate project updates, scopes and recommendations to clientsAbility to develop project scopes and client and vendor contractsDemonstrated experience with media monitoring, research and taking on projects with limited supervisionBA or equivalent work experience requiredBenefitsOffices in our key markets with free snacks to keep you running all day longGenerous holiday and paid time offOptions for private medical, dental, and vison plansSupport in saving for the futureMental wellness coaching and supportAccess to more than 13,000 online classes with LinkedIn LearningFor employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clientsOutside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunitiesCompany OverviewReal Chemistry is a health innovation company dedicated to making the world a healthier place for everyone It was founded in 2001, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.realchemistry.com.