[Remote] Account Manager - Game Art Services (North America Accounts)

Note: The job is a remote job and is open to candidates in USA. High Voltage Software, a part of Keywords Studios, is seeking a passionate Account Manager to strengthen and scale long-term relationships with game development clients in North America. The role focuses on ensuring clients receive a consistent, professional, and high-quality experience throughout the engagement lifecycle, acting as a key partner between clients and internal teams.ResponsibilitiesServe as a key relationship partner supporting Business Development and assigned client accounts throughout active engagementsMaintain visibility into overall account health, client sentiment, engagement quality, and ongoing relationship dynamicsAct as an ambassador between clients and internal teams, helping reinforce trust, responsiveness, and a positive partnership experienceSupport client engagement activities by participating in strategic meetings, reviewing communications, and helping maintain continuity between interactionsEstablish and maintain recurring client feedback loops and engagement cadences to ensure issues and opportunities surface earlyMonitor client feedback and communications across projects and summarize trends, concerns, and opportunities for internal stakeholdersHelp manage relationship-sensitive escalations and coordinate appropriate stakeholder involvement when issues ariseEnsure key internal stakeholders remain informed on important account developments, risks, actions, and client prioritiesSupport Business Development in maintaining the long-term health and growth of assigned accountsPartner with Business Development and studio leadership to support renewals, account planning, staffing discussions, and strategic initiativesDrive follow-up activities and help sustain momentum across existing and developing client opportunitiesIdentify dormant or under-engaged accounts and help coordinate re-engagement strategies with Business Development and leadershipMonitor client initiatives, production roadmaps, and organizational developments to help identify future opportunitiesPrepare account summaries, engagement updates, and strategic briefing materials to support client discussions and decision-makingTrack commitments, action items, and outcomes from client meetings and ensure follow-through across internal stakeholdersWork closely with Producers and production leadership, who maintain ownership of project execution, schedules, delivery quality, and operational workflowsSupport production teams by ensuring client priorities, communication expectations, and strategic context are clearly understoodMaintain visibility into ongoing engagements to identify relationship concerns, communication gaps, or account-level risksPartner with Producers during operational or delivery-related challenges to help preserve client confidence and maintain alignmentHelp bridge cultural and communication gaps between North American clients and offshore production teamsEnsure client concerns and feedback are communicated internally and addressed appropriatelyChampion a high level of client satisfaction and service quality across all engagementsMaintain recurring communication rhythms and structured follow-up processes to strengthen accountability and responsivenessAnticipate relationship concerns before they escalate and help drive collaborative, solutions-oriented outcomesSupport improvements in account management practices, communication standards, and stakeholder coordinationMaintain professionalism and composure during periods of change, production pressure, or shifting prioritiesPromote accountability, clarity, and strong communication hygiene across client-facing activitiesSkills5+ years of experience in account management, client services, program coordination, production support, or related rolesExperience supporting international clients, particularly North American accountsStrong relationship-building and stakeholder management skillsExcellent verbal and written communication skillsAbility to organize and manage multiple workstreams and competing prioritiesStrong follow-through, accountability, and attention to detailExperience working across distributed teams and multiple time zonesStrategic thinking combined with strong operational executionKnowledge of AAA game development pipelines, art production workflows, or outsourcing modelsExperience working within video game development, creative services, or outsourced delivery environmentsFamiliarity with Jira, ShotGrid, Confluence, CRM tools, or account tracking systemsExperience supporting account growth initiatives, renewals, or strategic planning activitiesUnderstanding of cross-cultural collaboration and offshore delivery modelsCompany OverviewHigh Voltage Software is an independent game developer for all major platforms It is a sub-organization of Keywords Studios. It was founded in 1992, and is headquartered in Hoffman Estates, Illinois, USA, with a workforce of 51-200 employees. Its website is http://www.high-voltage.com/.