[Remote] Account Manager (Existing)

Note: The job is a remote job and is open to candidates in USA. AvidXchange, Inc. is a leading provider of accounts payable automation software and payment solutions for middle-market businesses. They are seeking a highly motivated Account Manager to manage a portfolio of key accounts, drive revenue growth through upselling, and strategically position their products and services to meet client needs.ResponsibilitiesCultivate strong, long-lasting relationships with existing customers by becoming their dedicated point of contactUnderstand their unique business needs and financial objectivesAnalyze customer usage patterns and needs to identify opportunities for upselling our financial technology solutionsDevelop and execute tailored upselling strategiesMaintain an in-depth knowledge of our product offerings, features, and updatesArticulate the value and benefits of our solutions to customers, aligning them with specific pain points and growth opportunitiesCollaborate closely with customers to develop strategic plans that align our solutions with their business objectivesProvide consultative guidance based on industry best practicesSet and achieve upselling targets and revenue goals within your account portfolioMonitor key performance indicators (KPIs) and take proactive measures to ensure consistent growthAct as a conduit for customer feedback within the organizationGather insights and suggestions from customers to inform product development and enhancementsSkillfully negotiate contract terms, pricing, and agreements with existing customers, ensuring profitability while maintaining customer satisfactionStay informed about industry trends, competitive developments, and market conditionsLeverage this knowledge to refine upselling strategies and maintain a competitive edgeSkillsProven experience in account management, preferably within the AP or fintech sectorSolid understanding of financial technology products and servicesExceptional communication and presentation skillsStrong analytical capabilities to interpret customer data and insightsEffective negotiation and contract management skillsSelf-driven, results-oriented, and capable of working independentlyStrategic thinker with problem-solving skillsCustomer-centric mindset and a commitment to delivering outstanding serviceTypically requires a University Degree or equivalent experience and minimum 3 years of prior relevant experienceKnowledge of accounting (AR/AP), accounting systems, Credit/Treasury, wealth managementCompetitive Knowledge of the AP LandscapeBenefits18 days PTO11 Holidays (8 company recognized & 3 floating holidays)16 hours per year of paid Volunteer Time Off (VTO)Competitive HealthcareHigh Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage100% AvidXchange paid Dental Base Plan Coverage100% AvidXchange paid Life Insurance100% AvidXchange paid Long-Term Disability100% AvidXchange paid Short-Term DisabilityEmployee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependentsOnsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%Parental Leave: 8 weeks 100% paid by AvidXchangeDiscounts on Pet, Home, and Auto insuranceWeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centersPerks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and moreOnsite gym fitness center, yoga studio, and basketball courtTuition Reimbursement up to the federal maximum of $5,250Hybrid Workplace FlexibilityFree parkingFully granted from beginning of year, pro-rated if hired mid-yearMust be full-time for at least 3 monthsMust be full-time for at least one yearCompany OverviewWe are a leading provider of accounts payable automation software and payment solutions for mid-market businesses and their suppliers. It was founded in 2000, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://www.avidxchange.com.