[Remote] Account Manager, Enterprise (West)

Note: The job is a remote job and is open to candidates in USA. Sitecore is a leading provider of agentic digital experience software that empowers brands to build lifelong customer relationships. The Account Manager will focus on managing and growing relationships with existing customers, acting as a trusted advisor and driving expansion opportunities within their organizations.ResponsibilitiesAct as primary contact for designated accounts, fostering strong relationships across all levelsUnderstand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordinglyProactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growthCollaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client supportDevelop and execute strategic account plans to maximize satisfaction, retention, and lifetime valueMonitor customer health and address issues promptly to ensure long-term partnershipsStay updated on industry trends, competitive landscape, and customer feedback to inform product enhancementsSkills5+ years' of experience in software sales or SaaS environmentAccount management experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferredStrong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscapeStrong communication skills with the ability to build rapport and credibility with clients at all levels of the organizationResults-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growthAbility to thrive in a fast-paced, dynamic environment and manage multiple priorities effectivelyExperienced selling using sales methodology (MEDDIC preferred)Demonstrable experience of selling SaaS MarTech SolutionsTrained in Command of the MessageBenefitsExcellent commission plans with significant rewards for over-achievement1st Quarter commission guaranteeStructured career pathA yearly President’s Club for our sales superstars, taking you to some of the best destinations around the worldA LinkedIn Learning subscription for your continuous development, and a range of exciting and educational company events, volunteering days and workshopsCompetitive total compensation and a generous benefits package including health insurance with gym access, dental insurance, and parental leaveCompany OverviewSitecore is a customer experience management company that provides multichannel marketing automation software and web content management. It was founded in 2001, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.sitecore.com.