[Remote] Account Manager- Denver

Note: The job is a remote job and is open to candidates in USA. PagerDuty is a leader in Digital Operations Management, helping organizations deliver exceptional digital experiences. They are seeking an Account Manager to serve as the primary contact for existing SaaS customers, focusing on relationship management, product adoption, and revenue growth.ResponsibilitiesOwn a portfolio of existing customers to ensure adoption, value realization, and retentionDevelop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunitiesPresent and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account managementMonitor customer health using usage analytics, telemetry, and business insights to identify and address risks earlyCollaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processesMaintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoptionSkills7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals4+ years of proven success managing renewals and growth within a SaaS environmentExperience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or LookerBachelor's degree or equivalent experienceDemonstrated ability to leverage data analytics and health metrics to manage and retain customer accountsFamiliarity with the MEDDPICC and Command of the Message (COM) frameworksExperience working with enterprise software customers or in a DevOps environmentStrong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insightProven history of achieving revenue and retention goals through consultative account managementSelf-starter with strong collaboration, negotiation, and problem-solving skillsBenefitsCompetitive salaryComprehensive benefits packageFlexible work arrangementsCompany equity*ESPP (Employee Stock Purchase Program)*Retirement or pension plan*Generous paid vacation timePaid holidays and sick leaveDutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTOPaid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*Paid volunteer time off: 20 hours per yearCompany-wide hack weeksMental wellness programsCompany OverviewPagerDuty is an operations performance platform that helps monitor IT infrastructure, detect issues, and resolve incidents. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.pagerduty.com.