[Remote] Account Manager (Customer Success & Growth)

Note: The job is a remote job and is open to candidates in USA. Spektra Systems is looking for an Account Manager (Customer Success & Growth) to own and grow a portfolio of CloudLabs customers. This role is focused on driving renewals, reducing churn, and identifying upsell opportunities while acting as a trusted advisor to customers.ResponsibilitiesOwn a portfolio of CloudLabs accounts and carry a net revenue retention and expansion targetDrive renewals, reduce churn, and identify and close upsell and cross-sell opportunities - including into SaaSify, CSP Control Center, and Spektra Academy where relevantRun monthly business reviews (MBRs) and quarterly business reviews (QBRs) with your accounts - aligning CloudLabs usage to customer training and enablement goals, reviewing adoption, surfacing expansion opportunities, and securing renewals ahead of timeBuild documented account plans for your top accounts and maintain accurate expansion forecasts in HubSpotAct as the customer's trusted advisor on lab strategy, scaling, and cost optimisationWork closely with delivery and support to ensure customers achieve their outcomes, and bring usage signals and product feedback into internal teamsSkills4+ years in account management, post-sale sales, or customer success with a clear revenue and quota componentA demonstrable track record of growing a book of business - bring your NRR and expansion numbersComfort with consumption or usage-based commercial modelsStrong commercial instincts: you spot expansion signals in usage data and act on themExcellent relationship management across technical and business stakeholdersCRM discipline; HubSpot experience is a plusFamiliarity with Microsoft Azure, hands-on lab platforms, LMS systems, or technical training and enablementCompany OverviewSpektra Systems is an innovative company in cloud computing services and solutions. It was founded in 2016, and is headquartered in Bothell, Washington, USA, with a workforce of 201-500 employees. Its website is https://spektrasystems.com/.