[Remote] Account Manager, Customer Success

Note: The job is a remote job and is open to candidates in USA. LeadVenture is a market-leading SaaS provider of digital retailing and marketing solutions for dealerships across various industries. They are seeking an Account Manager for their Customer Success department to develop relationships with clients, guide them in enhancing their online presence, and promote additional services.ResponsibilitiesUnderstand All Facets of Dealer Spike’s Suite of Website and Marketing products and servicesPerform Monthly Reporting Calls with ClientsManage assigned accounts with a focus on revenue growth and retention while providing exceptional customer servicePromote and Sell Additional Marketing and Addon Website Services as well as provide product training and consult on best practicesAssess and monitor the website and marketing services to ensure overall quality standards, success and provide proactive solutions to increase website traffic and leadsWork with Site Production Team to facilitate a seamless client onboarding process, ensuring a smooth ‘go live’ and introduction to their websiteHandle incoming customer comments, provide appropriate solutions and alternatives, follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsIdentify retention risk and work proactively to eliminate that riskUpdate job knowledge by participating in educational opportunitiesSkills2+ years of Customer Service experienceExcellent Time management and Organizational skillsStrong Communication and Interpersonal SkillsAdaptable, Energetic, Team-Player AttitudeAbility to type 45 wpmAbility to multitask efficientlyProficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google AppsStrong technical aptitude and ability to learn quickly1+ year of Digital Marketing experienceExperience working with a CRMCompany OverviewFueling Dealer Growth LeadVenture's technology platforms power over 40,000 dealers. It was founded in 2020, and is headquartered in Wilsonville, Oregon, USA, with a workforce of 1001-5000 employees. Its website is https://www.leadventure.com/.