[Remote] Account Manager (Customer Service Representative)

Note: The job is a remote job and is open to candidates in USA. Northstar Recycling is a company focused on providing exceptional customer service and support. They are seeking an Account Manager (Customer Service Representative) to manage relationships with business partners, resolve issues, and ensure accurate reporting and accounting functions.ResponsibilitiesManage existing relationships and daily transactions with critical business partnersService assigned accounts quickly and efficiently while providing high-quality customer experience and supportWork to professionally resolve/deescalate issues for assigned accounts, bringing any critical issues to the proper points of escalationComplete required reporting in a prompt and accurate mannerPerform a number of accounting functions as well as verify services pricing with internal teams and external partnersProactively throughout the month and prior to the monthly close period, request and review transactional data (pricing and weights of shipments/services) to ensure accuracy for our Finance teamOn-call hours are required for this role and are compensated accordinglySkills1 – 2 years of Microsoft Excel and Outlook experienceStrong communication and interpersonal skillsExceptional organizational and time management skillsHigh level of attention to detailFlexibility to quickly pivot and implement new ideas and methodsWillingness to hold oneself accountableReliability and holding oneself to a high standardAbility to welcome new challenges and respond with purposeResilience and perseverance when under pressureAbility to portray a positive attitudeApproachability by all stakeholdersAbility to build a strong rapportProfessionalism in communicationAbility to compartmentalize effectivelyPractice of patience and excellent time managementExhibit high emotional intelligenceTech savvy and able to navigate comfortably on multiple platformsAuthorized to work for ANY employer in the U.SDatabase management experienceBenefitsNorthstar offers a comprehensive benefits package, and provides a generous employe contribution to our health, dental, and vision insurance premiums.We offer a 401(k)-retirement plan and match 100% of your first 4% of pay contribution to the plan; this matching contribution is 100% immediately vested.We also provide company sponsored short-term, long-term, and life coverage, as well as a multitude of supplemental and voluntary benefit programs.Northstar promotes a healthy work-life balance.In that spirit, we offer a competitive PTO package that includes vacation time, sick time, 7 observed federal holidays, 3 floating holidays, and additional time off each year for volunteer efforts.Northstar is a remote-first organization!We offer a fully remote working environment with virtual culture and teambuilding events to create and maintain a sense of belonging, connection, and inclusivity between our team members.We also take great pride in our coaching culture!Northstar fosters professional development for employees within their roles and works to create opportunities for promotion to cultivate meaningful growth for Northstar employees.Company OverviewNorthstar Recycling offers customized program to quickly increase your revenues and achieve zero waste to landfill. It was founded in 1896, and is headquartered in East Longmeadow, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://northstarrecycling.com/.