[Remote] Account Manager Commercial (m/w/d)

Note: The job is a remote job and is open to candidates in USA. Maltego is a global tool used by industry experts and law enforcement to enhance internet safety and reduce crime. The Account Manager will serve as a trusted advisor, managing customer relationships to ensure satisfaction and success while identifying growth opportunities within their accounts.ResponsibilitiesOwnership of an account portfolio where you are accountable for the performance of each customerManage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stageDevelop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accountsProactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customerIdentify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the accountDevelop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansionsWork closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and successSkillsBachelor's degree with an interest or background in cyber security, law enforcement, or trust and safety3+ years in a B2B Account Management role, preferably in software / cyber securityExperience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makersYou can lay out clear plans of action on how to achieve meaningful business outcomes for the customerYou have great communication skills, both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics, with a customer-centric mindsetYou are a problem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customerYou seek opportunities with a business and sales mindset to find win/win solutions and grow the pieYou have an affinity for software tools and experience using Microsoft Office, CRM(Salesforce), and Account Management toolsFluent in English(written and spoken)BenefitsInsights into the daily operations of a fast-growing tech scale-upOpportunity to quickly take over responsibility and make a direct and long-lasting impactMotivated and highly international teamCompany OverviewMaltego is the world’s most used all-in-one investigation platform that turns complex data into actionable insights in minutes. It was founded in 2017, and is headquartered in Munich, Bayern, DEU, with a workforce of 51-200 employees. Its website is https://www.maltego.com.