[Remote] Account Manager - Commercial Insurance (Eastern or Central Time Zones)

Note: The job is a remote job and is open to candidates in USA. Insurance Office of America is a leading provider of insurance solutions, and they are seeking an Account Manager for Commercial Lines. The role involves managing an assigned book of business, ensuring account retention, and supporting new business while coordinating day-to-day administrative and customer service activities.ResponsibilitiesMaintain technical competence and industry expertiseDirect daily activities of the account management teamHandle customer service requests, policy administration, billing, claims, and coverage analysisManage policy expirations and renewalsConduct client research, prepare submissions, negotiate coverages, and present proposalsMonitor reports and take action on delinquent accounts, collecting outstanding balancesMaintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completenessMonitor and maintain activity/suspense to ensure timely completionMaintain frequent, transparent communication with the account team regarding workload status and any issuesDeliver excellent service, proactively anticipate needs, and respond quickly to service requestsStay updated on company policies and proceduresSeek and adopt best practices to improve individual and team performanceDemonstrate integrity and leadershipSkillsConstruction / contractor experienceActive P&C license5 years of account management experienceThorough knowledge of insurance brokerage and client needsRequired active licensing; professional designation (CIC or equivalent) preferredStrong analytical, problem-solving, and decision-making skillsExceptional customer service, communication, multitasking, and organizational skillsProficiency in MS Office (Outlook, Word, Excel)High School Diploma (or equivalent)Professional designation (CIC or equivalent)BenefitsCompetitive salaries and bonus potentialCompany-paid health insurancePaid holidays, vacations, and sick time401K with employer matchProfessional growth and career progression opportunitiesRespectful culture and work/family life balanceCommunity service commitmentSupportive teammates and a rewarding work environmentCompany OverviewInsurance Office of America is a full-service insurance agency. It was founded in 1988, and is headquartered in Longwood, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.ioausa.com.