[Remote] Account Manager, Commercial (Central)

Note: The job is a remote job and is open to candidates in USA. Sitecore is a leading company that helps brands create unforgettable digital connections with their customers. The Account Manager will focus on managing and growing relationships with existing customers, acting as a trusted advisor and identifying opportunities for upselling and revenue growth.ResponsibilitiesAct as primary contact for designated accounts, fostering strong relationships across all levelsUnderstand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordinglyProactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growthCollaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client supportDevelop and execute strategic account plans to maximize satisfaction, retention, and lifetime valueMonitor customer health and address issues promptly to ensure long-term partnershipsStay updated on industry trends, competitive landscape, and customer feedback to inform product enhancementsSkills5+ years' of experience in software sales or SaaS environmentAccount management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferredStrong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscapeStrong communication skills with the ability to build rapport and credibility with clients at all levels of the organizationResults-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growthAbility to thrive in a fast-paced, dynamic environment and manage multiple priorities effectivelyExperience presenting onsite to executive stakeholders and ability to showcase strong communication skillsPossess high empathy and excitement for what can be defined as digital customer experienceTenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-awareCompany OverviewSitecore is a customer experience management company that provides multichannel marketing automation software and web content management. It was founded in 2001, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.sitecore.com.