[Remote] Account Manager, Commercial

Note: The job is a remote job and is open to candidates in USA. Outreach, founded in 2014, is a complete agentic AI platform for revenue teams. The Account Manager's primary purpose is to retain current customers and identify opportunities for growth within the Commercial segment, managing relationships, driving platform adoption, and providing strategic insights aligned with customer goals.ResponsibilitiesManage a high volume of accounts with proactive engagement to drive customer value and adoptionDevelop and build territory strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentimentManage the renewal, expansion, and cross-sell attachment of current Outreach customers at high rates to protect revenue retentionBuild partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platformApply successes, best practices, and learnings from the experiences of Outreach customers to apply those to consulting with other customersPartner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary; this can range from product adoption, prioritization, or technical handled directly or in partnership with internal teamsApply basic technical proficiency to troubleshoot issues independently and collaborate with technical teams, as neededEngage with operations teams and multi-thread within accounts to reach key decision makersSupport the onboarding process by coordinating internal resources and aligning with clients to ensure a seamless and high-quality implementationUpdate and manage systems of record, including Outreach, Salesforce (SFDC), and other relevant tools, to ensure data accuracy and support effective client relationship managementIdentify risks or barriers to client health, and provide targeted mitigation strategies to get the client 'back to green.'Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodologyAct as the primary point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertisePrioritize multiple projects at the same time, managing several internal / external stakeholders who have varying priorities ranging from business, technical, and organizationalStay abreast of sales and revenue trends to increase your credibility in the industry, e.g. going to industry events, subscribing to blogs/podcasts, reading books, researching case studiesPerform other duties as assignedSkillsBachelor's degree in a relevant field or the equivalent work experienceAt least two years of either sales lifecycle management, account management, or customer success experience, preferably in a SaaS environmentAbility to navigate complex networks within an organizationStrong business acumen to drive transformation and customer outcomes with a complex softwareExperience demonstrating value realization in a product, platform, or serviceNegotiation skillsProject management skillsEffective problem-solving skillsEffective time management and prioritization skillsAbility to synthesize data from multiple sources to make a decisionHave a deep understanding of sales operations, sales team strategies, methodologies and KPI'sKnowledge of various sales methodologies to apply them to customer usage of the Outreach platformAbility to influence decisions without direct authorityStrong financial acumen to be able to showcase metrics and potential ROIAbility to manage and navigate complex renewals and expansions sales cycles (up to 4 months)Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externallyEffective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audienceEffective active listening skills, with a desire to seek to understandExecutive presence, strong interpersonal skills, strong emotional intelligence and empathyTeam player with a high sense of drive and initiative to keep opportunities moving forwardBenefitsFlexible time off401k to help you save for the futureGenerous medical, dental, and vision coverage for full-time employees and their dependentsA parental leave program that includes options for a paid night nurse, and a gradual return to workInfertility/ assisted reproductive services benefitEmployee referral bonuses to encourage the addition of great new people to the teamSnacks and beverages in the Office, along with fun events to celebrateDiversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/MilitaryCompany OverviewOutreach is a sales engagement platform that uses AI for predictive analytics as it relates to sales. It was founded in 2014, and is headquartered in Seattle, Washington, USA, with a workforce of 501-1000 employees. Its website is https://www.outreach.io.