[Remote] Account Manager, Commercial

Note: The job is a remote job and is open to candidates in USA. CB Insights is a leader in predictive intelligence on private companies, and they are seeking an Account Manager, Commercial to maintain a portfolio of accounts including leading Venture Capital and Corporate Strategy groups. The role involves driving customer engagement, managing relationships, and ensuring customer satisfaction through CB Insights' software and services.ResponsibilitiesActively serve a portfolio of assigned mid-market accounts so that customers may achieve their positive business outcomes via CB Insights’ software & servicesDrive customer software engagement & development of power users across customer organizations on a personalized level and at scaleImplement Account Plans for assigned accountsLead business development efforts to expand customer relationshipsRun the renewal process for the assigned portfolio of accountsMaintain communication & governance protocols across customer & CB Insights’ teamsEffectively solve ad-hoc customer issues as neededBring to bear predictive renewal analytics to identify customer expansion opportunities & churn risksCollaborate with Marketing to demonstrate customer communication campaignsProvide continuous customer feedback to CB Insights’ Product teamStay current & educate customers on CB Insights’ products, competitive landscape & innovation trendsEmbrace & contribute to the AM team’s standard methodologiesSkillsB.S. or B.A. in business management, finance, economics or similar studyValidated results in prior roleAt least 3-5 years of prior account management and/or customer success experience, preferably within enterprise software or SaaSExpertise with Excel and CRMs, preferably SalesforceProficiency communicating data via Excel, Salesforce and other business intelligence toolsReal passion for serving customersThe ability to establish credibility with key customer decision makers & influencersStrong verbal/written communication & presentation skills; extraordinary listening skillsStrong problem solving & analytical skills; formulates solutions that deliver real business valueFamiliarity with data integrations via API and DatafeedAbility to recognize and maximize new business opportunitiesComfort with negotiationMulti tasking down to a science; handling multiple accounts & assignments simultaneouslyA commitment to exceed goals that is internal, constant & self-imposedBenefitsCommissionComprehensive healthcare coverage (PPO, HSA, and FSA options)Multiple mental health resources401(k) with company matchAnnual professional development stipendGenerous paid time offCompany OverviewCB Insights is a market intelligence platform that predicts company health and strategy, investor performance, and technology trends. It was founded in 2008, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://cbinsights.com.