[Remote] Account Manager, Client Success

Note: The job is a remote job and is open to candidates in USA. Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring a Client Success Account Manager to support our advertising team, leading post-sale account management for new and existing growth accounts, and delivering best-in-class client experiences. This role requires a revenue mindset to drive client retention and identify growth opportunities while working closely with cross-functional teams.ResponsibilitiesAgile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectationsResponsible for building media strategies that support client objectives and campaign goalsDevelops a strong understanding of Axios products and effectively positions them to meet client objectivesManages all post-sale campaign elements, including ownership across kick-off calls, production, launch and reportingMonitors campaign performance and delivery to ensure campaigns are on track to meet client and revenue goalsHistory of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholdersDemonstrates an understanding of client business goals and industry context to inform campaign strategy and recommendationsProactively identifies opportunities for account growth, renewal & upsellOutstanding communication, organization, and project management skills with obsessive attention to detailTakes pride in delivering exceptional customer serviceAbility to develop and implement long-term strategies aligned with team and company goalsCapacity to analyze complex situations and foresee potential challenges and opportunitiesProficient in identifying problems and formulating effective solutions independentlyConfident in pulling reporting and using analytics to make data-driven campaign optimization recommendationsGrowth mindset and enjoys working in a fast-paced, collaborative environmentDemonstrated ability to work independently, prioritize tasks, and manage time effectivelyInitiative to take on responsibilities and drive projects forward with minimal supervisionFlexibility to pivot client marketing strategies in response to changing market conditions or organizational needsWillingness to embrace new ideas and approaches to enhance efficiencyProficiency in Google Office Suite (Slides, Sheets, Docs)Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business development is a plusSkills1+ years of digital campaign planning and execution experience in a publisher or agency environment2 - 4 years of work experienceAgile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectationsResponsible for building media strategies that support client objectives and campaign goalsDevelops a strong understanding of Axios products and effectively positions them to meet client objectivesManages all post-sale campaign elements, including ownership across kick-off calls, production, launch and reportingMonitors campaign performance and delivery to ensure campaigns are on track to meet client and revenue goalsHistory of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholdersDemonstrates an understanding of client business goals and industry context to inform campaign strategy and recommendationsProactively identifies opportunities for account growth, renewal & upsellOutstanding communication, organization, and project management skills with obsessive attention to detailTakes pride in delivering exceptional customer serviceAbility to develop and implement long-term strategies aligned with team and company goalsCapacity to analyze complex situations and foresee potential challenges and opportunitiesProficient in identifying problems and formulating effective solutions independentlyConfident in pulling reporting and using analytics to make data-driven campaign optimization recommendationsGrowth mindset and enjoys working in a fast-paced, collaborative environmentDemonstrated ability to work independently, prioritize tasks, and manage time effectivelyInitiative to take on responsibilities and drive projects forward with minimal supervisionFlexibility to pivot client marketing strategies in response to changing market conditions or organizational needsWillingness to embrace new ideas and approaches to enhance efficiencyProficiency in Google Office Suite (Slides, Sheets, Docs)Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business developmentBenefits401(k) with employer matchRobust PPO and High Deductible health insurance options on the Blue Cross Blue Shield networkEmployer Health Savings Account (HSA) contribution for the high deductible health plan optionDental and vision coveragePrimary caregiver 12-week paid leaveBirth-givers will have an additional 6-8 weeks depending on type of delivery, for a total of 18-20 weeks continuous leaveGenerous vacation policy, plus holidaysOne mental health day per quarterAnnual learning and development stipend$100 monthly work-from-home stipendTele-mental health services through HeadspaceOneMedical membership, including tele-health servicesPersonal health advocacy resources through HealthAdvocateInclusive fertility, hormonal health and family forming benefits through Carrot FertilityAccess to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergenciesIncreased work flexibility for parents and caretakersVirtual company-sponsored social eventsA strong and positive work environmentA commitment to an open, inclusive, and diverse work cultureCompany OverviewWe are a new media company delivering vital, trustworthy news and analysis in the most efficient, illuminating and shareable ways possible. It was founded in 2016, and is headquartered in Arlington, Virginia, USA, with a workforce of 501-1000 employees. Its website is https://www.axios.com.