[Remote] Account Manager, Client Services

Note: The job is a remote job and is open to candidates in USA. Transportation Insight is a logistics consulting company seeking an Account Manager to provide analytical and relationship management to their clients. The role involves matching client needs with the company's products and services, conducting client reviews, and identifying cost-saving opportunities.ResponsibilitiesReview and analyze client data weekly for trends, issues and additional opportunities for freight cost savingsReview open client requests. Check status and ensure progress towards request closure and client satisfaction. Review carrier performance, as well as, an assigned client’s satisfaction with carrier performanceInterdepartmental Communication at all levels both internally & externally for process improvements & client requestsConduct monthly client reviews. Review company tools and services available to assigned clientsThe document which tools are being utilized, the client’s satisfaction with the tools and demonstrate newer tools that the client may not be utilizing, where applicableAttempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicableCreate case studies highlighting the client's use of Transportation Insight’s products/services for marketing and retention purposesCost minimization: Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service)Provide training and direction to Logistics Analyst personnelSkillsBachelor's degree requiredDirect and external industry experience minimum 3-5 yearsLanguage and Mathematical SkillsReasoning abilityDetail orientedSelf-starterStrong work ethicAbility to manage relationships with the assigned client's personnel and be empathetic to the client's needs while still managing to achieve excellent performanceDetailed knowledge of transportationAbility to execute Microsoft applicationBenefitsCompetitive compensation package plus eligibility for associate bonus planPaid and floating holidaysPaid health daysPaid time off (PTO)Paid parental leaveDiverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company MatchingBasic and Supplemental Life InsuranceShort-term and Long-term DisabilityMental health aid through our Employee Assistance Program (EAP)Build relationships and take part in learning opportunities through our Employee Resource GroupsAccess to professional development resources such as LinkedIn LearningGreat people know great people, all employees are eligible for our Referral Program!Company OverviewTransportation Insight Holding Company (TI Holding Company) is the parent company of industry leading 3PL logistics providers T-I and NTG. It was founded in 1999, and is headquartered in Hickory, North Carolina, USA, with a workforce of 501-1000 employees. Its website is https://www.transportationinsight.com/.